Sutera Sanctuary Lodges at Manukan Island

Nice room and very nice staff. Very limited area to swim and only one restaurant on the island that serves quite bad food.

The shuttle boat leaves at 12:30, and checkin is at 14:00? I can only guess it's a cash grab to force people to get lunch at the hotel's restaurant. Checkin was chaotic. We had to wait for an hour for our room to be ready. Hotel staff put us in an un-airconditioned room to sweat in the heat along with the remanence of that day's breakfast that was still scattered on the floor. When our room was ready, we were taken to the reception to the nicely air-conditioned and scented waiting room to wait... for all of three minutes, before being shown to our accommodation. We couldn't of waited in there before? Our request for a queen bed had been ignored, the only accommodation with a queen bed had broken AC... Guess who slept in the crack between the beds for the next three nights. Shower had two modes, ultra-low-pressure and barely warm, or high pressure and cold. The rainfall shower/handheld head selector knob had disappeared long ago... We found the maintenance log after dinner one night (it's in the letter box), the last entry was June 2020, it shows... Instead of the three restaurants advertised, there's one. It closes between whenever they decided lunch and dinner to be, at which point its sandwiches or overprice snacks from the souvenir store. I don't think there was one meal that didn't make us sick. Not gushing out of both ends sick, just enough to let you know you'd been mildly food poisoned. It's not worth the money. Stay clear of this one.

Perfect place for relaxing! Everything was O.K except poor Wi-Fi. Staff members, especially Lin, were very kind and ready to help guests!

We had a great stay, the accomodation was very nice and with stunning views!

색다른 경험입니다. 깔끔하고 좋습니다. BBQ 파티도 좋습니다. 제셀톤포인트에서 출발하면 30분이면 됩니다~

An amazing stay. The staff are really friendly and helpful. The chalet that we were staying was very clean and comfortable. The breakfast is fabulous! Good for family trip.

Haven’t been to Manukan in a couple of years but it’s always a joy to stay here. They’ve done a really good job maintaining the facilities and the quality of F&B is really good by hotel standards. The beach is a lot cleaner these days as well, which is fantastic.

The experience was amazing. We went in for 1 day and ended up staying for 2. The people were just extremely nice and accommodating. It surpassed our expectations!

Everything was perfect from transfer from most beautiful ferry harbor we've ever seen to check-in to room to amenities to friendliness and caring of staff to snorkeling to tour offers to food to checkout and staff always attending to us, helping with ferry access and transfer time

Excellent accommodation with beyond expectation service and highly recommended for anyone looking for a wonderful beach getaway holiday.