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8.8 / 10 Guest Rating

Sutera Sanctuary Lodges at Poring Hot Springs

Poring Hot Spring, Ranau, MY

Sutera Sanctuary Lodges at Poring Hot Springs - main view

About the Property

Recreational Amenities
Indulge in hot springs and take a refreshing dip in the outdoor pool.

Dining Options
Dine at the Rainforest Restaurant or enjoy room service while sipping drinks at the bar/lounge.

Comfortable Accommodation
Relax in one of the 4 air-conditioned rooms with flat-screen TVs and rainfall showers.

With a stay at Sutera Sanctuary Lodges at Poring Hot Springs in Ranau, you'll be in the mountains, just steps away from Poring Hot Spring. Book now to experience this tranquil mountain retreat.

Facilities & Amenities

Garden
Wheelchair accessible
Picnic area
Gift shops or newsstand
Golfing nearby
Front desk (limited hours)
Smoke-free property
Accessible shuttle
No accessible shuttle

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

* Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Check Room Availability

1 night · 2 adults

Available Rooms

River Lodge - Photo 1
River Lodge - Photo 2
River Lodge - Photo 3
River Lodge - Photo 4
River Lodge - Photo 5
River Lodge - Photo 6
River Lodge - Photo 7
1/7

River Lodge

1 King Bed and 2 Twin Beds1620 sq feet Layout - 2 bedrooms and living roomEntertainment - 20-inch flat-screen TV with satellite channelsFood & Drink - Electric kettle, room service (limited hours), and free tea bags/instant coffeeSleep - Bed sheets Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerheadPractical - Iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingNon-Smoking

151 m2
Sleeps 4
1 King bed (151-180 cm wide)
2 Twin bed (90-99 cm wide)
Amenities
ShowerTVAir conditioningHair dryerBathrobeSlippers

River Lodge

Non-refundable
Room Only
20% OFF$204.46

$163.57

Includes taxes & fees

River Lodge

Non-refundable
Breakfast Included
20% OFF$206.44

$165.15

Includes taxes & fees
Jungle Lodge - Photo 1
Jungle Lodge - Photo 2
Jungle Lodge - Photo 3
Jungle Lodge - Photo 4
Jungle Lodge - Photo 5
Jungle Lodge - Photo 6
1/6

Jungle Lodge

1 King Bed1442-sq-foot room with river views Layout - Bedroom and living roomEntertainment - 20-inch flat-screen TV with satellite channelsFood & Drink - Electric kettle, room service (limited hours), and free tea bags/instant coffeeSleep - Bed sheets Bathroom - Bathrobes, slippers, and a shower with a rainfall showerheadPractical - Iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingSmoking And Non-Smoking

134 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
ShowerTVAir conditioningHair dryerBathrobeSlippers

Jungle Lodge

Non-refundable
Room Only
20% OFF$162.99

$130.39

Includes taxes & fees

Jungle Lodge

Non-refundable
Breakfast Included
20% OFF$164.56

$131.65

Includes taxes & fees

Guest Reviews

8.8
Excellent20 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

N
Noranah
Verified booking
Standard Room
Stayed in May 26, 2024

"simply awesome"

10.0

comfortable and beautiful room. very close to stream and nature. excellent breakfast !

Helpful?
M
Man Hei
Verified booking
Standard Room
Stayed in Feb 1, 2020

"Cosy and spacious chalet "

10.0

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices

Helpful?
F
Francis J
Verified booking
Standard Room
Stayed in Jan 31, 2020

"Nice accommodation; restaurant disappointing."

6.0

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Dec 22, 2019

"Room not fullfill as per request"

4.0

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.

Helpful?
V
Verified traveler
Verified booking
family_with_children
Standard Room
Stayed in Oct 25, 2019

"Exceptional"

10.0

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular

Helpful?
V
Verified traveler
Verified booking
partner
Standard Room
Stayed in Jun 19, 2019

"Good"

6.0

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve

Helpful?
V
Verified traveler
Verified booking
family_with_children
Standard Room
Stayed in Jun 13, 2019

"Exceptional"

10.0

The room is nice and near the hot spring

Helpful?
I
Ievgen
Verified booking
Standard Room
Stayed in May 14, 2019

"Good choice for Poring Hot Springs"

10.0

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.

Helpful?
P
Poh Choo
Verified booking
Standard Room
Stayed in Feb 13, 2019

"Fantastic n clean hotspring"

10.0

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.

Helpful?
S
Saleh
Verified booking
Standard Room
Stayed in Dec 30, 2018

"Excellent for family"

10.0

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!

Helpful?
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