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9 / 10 Guest Rating

Hotel Riu Plaza Guadalajara

Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL, 44500, Guadalajara, MX

Hotel Riu Plaza Guadalajara - main view

About the Property

Experience the ultimate blend of luxury and comfort at Hotel Riu Plaza Guadalajara, located in the vibrant heart of the city.

Indulgent Spa Services
Unwind at our full-service spa, where you can rejuvenate with exquisite massages, body treatments, and facials designed for relaxation and revival.

Gourmet Dining Options
Savor culinary delights at Decapolis or indulge in 24-hour room service. Our coffee shop and bar/lounge offer the perfect spots to enjoy snacks and refreshing drinks at any time.

Modern Amenities
Stay connected with complimentary Wi-Fi and enjoy 550 stylishly appointed rooms featuring minibars, flat-screen TVs, and private bathrooms equipped with luxurious toiletries.

Don't miss the chance to book your stay at Hotel Riu Plaza Guadalajara for an unforgettable experience!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Front entrance ramp
Newspapers in lobby (surcharge)
Comprehensive recycling policy
No single-use plastic stirrers
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Family Room, 2 Twin Beds, Executive Level - Photo 1
Family Room, 2 Twin Beds, Executive Level - Photo 2
Family Room, 2 Twin Beds, Executive Level - Photo 3
Family Room, 2 Twin Beds, Executive Level - Photo 4
1/4

Family Room, 2 Twin Beds, Executive Level

2 Twin Beds506 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and deskComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Phone accessibility kitEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-Smoking

47 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Executive Family Twin

Non-refundable
Room Only
20% OFF$286.54

$229.23

Includes taxes & fees

Executive Family Twin

Non-refundable
Breakfast Included
20% OFF$330.86

$264.69

Includes taxes & fees
Deluxe Room, 1 King Bed - Photo 1
Deluxe Room, 1 King Bed - Photo 2
Deluxe Room, 1 King Bed - Photo 3
Deluxe Room, 1 King Bed - Photo 4
Deluxe Room, 1 King Bed - Photo 5
1/5

Deluxe Room, 1 King Bed

1 King Bed391 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Shower grab bar height (inches): 45, hand-held showerhead, visual doorbell notification, wheelchair accessible, phone accessibility kit, low-height electrical outlets in bathroom, area rugs in room, height-adjusted amenities, lever door handles, closed-captioned TV, magnifying mirror, and grab bar in showerEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

36 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe King

Non-refundable
Room Only
20% OFF$234.84

$187.87

Includes taxes & fees

Deluxe King

Non-refundable
Breakfast Included
20% OFF$279.16

$223.33

Includes taxes & fees
Executive Room, 2 Twin Beds, Executive Level - Photo 1
Executive Room, 2 Twin Beds, Executive Level - Photo 2
Executive Room, 2 Twin Beds, Executive Level - Photo 3
Executive Room, 2 Twin Beds, Executive Level - Photo 4
1/4

Executive Room, 2 Twin Beds, Executive Level

2 Twin Beds391 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletriesPractical - Safe, iron/ironing board, and deskComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Phone accessibility kitEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-Smoking

38 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Executive Twin

Non-refundable
Room Only
20% OFF$286.54

$229.23

Includes taxes & fees

Executive Twin

Non-refundable
Breakfast Included
20% OFF$330.86

$264.69

Includes taxes & fees
Family Room, 1 King Bed, Executive Level (MX) - Photo 1
Family Room, 1 King Bed, Executive Level (MX) - Photo 2
Family Room, 1 King Bed, Executive Level (MX) - Photo 3
Family Room, 1 King Bed, Executive Level (MX) - Photo 4
1/4

Family Room, 1 King Bed, Executive Level (MX)

1 King Bed409 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and deskComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Phone accessibility kitEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on request, no cribs (infant beds) availableNon-Smoking

47 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Executive Family King

Non-refundable
Room Only
20% OFF$286.54

$229.23

Includes taxes & fees

Executive Family King

Non-refundable
Breakfast Included
20% OFF$330.86

$264.69

Includes taxes & fees
Deluxe Room, 2 Twin Beds - Photo 1
Deluxe Room, 2 Twin Beds - Photo 2
Deluxe Room, 2 Twin Beds - Photo 3
Deluxe Room, 2 Twin Beds - Photo 4
Deluxe Room, 2 Twin Beds - Photo 5
1/5

Deluxe Room, 2 Twin Beds

2 Twin Beds391 sq feet Internet - Free WiFi Entertainment - 32-inch flat-screen TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled waterSleep - Bed sheets Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryerPractical - Safe, iron/ironing board, and desk; cribs (free) available on requestComfort - Fresh towels (on request), air conditioning, and daily housekeepingAccessibility - Grab bar in bathtub, wheelchair accessible, visual doorbell notification, closed-captioned TV, hand-held showerhead, shower grab bar height (inches): 45, portable bathtub seat, magnifying mirror, height-adjusted amenities, phone accessibility kit, lever door handles, accessible bathtub, bathtub grab bar height (inches): 45, low-height electrical outlets in bathroom, and area rugs in roomEco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbsNeed to Know - Housekeeping on requestNon-Smoking

38 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Deluxe Twin

Non-refundable
Room Only
20% OFF$234.84

$187.87

Includes taxes & fees

Deluxe Twin

Non-refundable
Breakfast Included
20% OFF$279.16

$223.33

Includes taxes & fees

Guest Reviews

9
Exceptional355 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the modern amenities.

Categories

Cleanliness8.5
Service9.5
Location9.5
Room Quality9.0
Amenities9.0
Value for Money8.5
Food and Beverage8.5
Overall Experience9.5

Select topics to read reviews

A
agcesa
Verified booking
Friends getaway
Standard Room
Stayed in Sep 10, 2025

"2025 Tequila Bday Trip"

6.0

I would have rated this hotel a little better, if I had been able to sleep well. But this was not the case. First the positive: The breakfast was great so many choices: light, medium and heavy, your choice. The pool area was also good and very comfortable, good music and staff. Except for the fact, I was not at all to bring their very own beers they provided me in the minibar. Intead, they wanted me to purchase new drinks. Now, the beds in room 3509 were so small, you could barely fit two small/slim people. There was also a really bad leak in the bathroom, despite my attempts to reach out multiple times, nothing was done from them to address this no-stop problem which made the room smelling like bad mold each time I enter the room. The answer was: ok we will send someone to fix it but nothing. The entertainment was good, they had a great live rock bad which my son enjoy as well as us. They also had a salsa class.

Helpful?
F
Fernando
Verified booking
partner
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Great service with a smile!! Plenty of staff to make your stay comfortable!

Helpful?
A
Anilu
Verified booking
partner
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Breathtaking roof top with incredible view to my beautiful city of Guadalajara.

Helpful?
M
Ma del carmen
Verified booking
family
Standard Room
Stayed in Sep 10, 2025

"Exceptional"

10.0

Lovely place

Helpful?
S
Sergio
Verified booking
Standard Room
Stayed in Sep 5, 2025

"Excellent"

8.0

Great Stay with Some Improvements Needed I had a pleasant stay at Hotel Riu Plaza Guadalajara. The room was spacious, very clean, and offered a beautiful view of the city. Room service was excellent — quick, attentive, and made my stay more comfortable. On the other hand, I did notice staff openly discussing work complaints in guest areas, which felt unprofessional and affected the atmosphere. The main issue came at check-out: I had a credit balance, but the front desk couldn’t process my refund due to an earlier clerical error. I was told it would be handled later, but I left without clear confirmation, which was frustrating. Overall, this is a comfortable and well-located hotel with good service, but management should improve staff professionalism and front desk procedures to ensure a smoother guest experience.

Helpful?
L
Luis
Verified booking
Standard Room
Stayed in Sep 3, 2025

"Exceptional"

10.0

Excellent stay great bar and drinks

Helpful?
R
Robert
Verified booking
Standard Room
Stayed in Sep 3, 2025

"Good"

6.0

It's good. I've been here a few times, twice now they weren't able to have connecting rooms for my visit. The request was submitted with 2 weeks' notice.

Helpful?
T
Tyler Wayne
Verified booking
Standard Room
Stayed in Sep 3, 2025

"Exceptional"

10.0

the hotel offered many amenities and was very nice.

Helpful?
C
Carolyn
Verified booking
Standard Room
Stayed in Sep 3, 2025

"Exceptional"

10.0

Comfortable room but you can hear the neighbours through the wallls.

Helpful?
B
Blanca E
Verified booking
friends
Standard Room
Stayed in Sep 2, 2025

"Exceptional"

10.0

Clean friendly

Helpful?
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