Holiday Inn Express & Suites Youngstown West - Austintown by IHG

First, all of the staff members we encountered were very professional, helpful, and nice. Now, the facility needs to be updated desperately. The rugs are stained everywhere. The walls in the rooms have marks and are dirty. The bathroom tub was dirty and the walls were dirty as well. I purchased Lysol wipes and cleaned the tub myself. Stairway rugs were so dirty and stained.

This is the first HIExpress that was nasty. Filthy hotel. Carpet is most likely original carpets, beds and chairs in the room. I have a picture of the carpet.

Ok for price point. The worst coffee I have ever tasted in the buffet area! Overflowing outside trash can.

Staff was very helpful and friendly. Breakfast room was very large and great selection.

The receptionist was great

It was dirty

This was a great place to stay. Our last hotel was nothing to even comment about. This one made up for that. Our check in person was fantastic and very friendly.

The Room did not seem to be cleaned very well. The walls had significant dirt/stain build up on them. Not sure if the property is just older or if house keeping was having a bad stretch. Checked bed thoroughly as we always do for any unwanted friends. Glad to say didn't find anything suspicious however one of the beds had some crumbs in it still. There are plenty of other options in the area to stay. I advise doing so.

Good location. Surrounded by gas stations and lots of food options. Very easy check in. Free parking

The breakfast was very good. The sink in our room didn't drain properly and the shower body-wash dispenser was empty.