Crowne Plaza Shenzhen Longgang City Centre by IHG

Location is ok

Swimming pool was closed without announcement during booking and it was priority for the booking. Cigarettes smell

Last weekend me and my friends stayed for a night here. The check-in is very efficient and the staff are very friendly. After checking the room we went to the Club Lounge because our room includes free access. The staff immediately greeted us and explained the offers and pricing. We were not supposed to eat dinner yet because it was quite early but the staff showed us the variety of food and was very nice so we decided to have an early dinner with friends with paying extra which is very worth it. will definitely stay here again when we visit Long Cheng.

The staff are warm and kind. Very helpful.

The environment is very good, Staffs are very helpful. Breakfast is exceptional good! I will definitely recommend to others with No reservation! Thanks for the service!

hmm, no... hard to pick any even someone is very picky!

Jeg har overnattet her flere gange og som altid var det også denne gang en super oplevelse. Specielt morgenmaden er ganske enkelt uovertruffen. Kommer helt sikkert igen

It is not the first time i stay in this hotel. Breakfast was very good and room comfortable and clean. Also fitness facilities and the swimming pool were very good.

Location is not the most practical one, because you need to use the car for any move. But if you have to stay in Longgang district, it is perfect.

The best thing about this hotel are the room which are big, with a good bed. I al reliving one star as the hotel seems to be a bit tired now. And staff in the restaurant for dinner and lunch was not enough and was not attentive. The health club seem a bit tired as well. Overall, not a bad hotel for a one night stay.

I chose this hotel with mixed feelings, as while there were numerous positive reviews, there were also a few negative comments. We were fortunate enough to have Daisy Guo assist us during check-in. She was upfront about the possibility of noise from either side of the room and kindly allowed us to choose our preference. However, during our three-day stay, we did not experience any noise. The hotel went the extra mile by providing two pairs of 3M soundproof earplugs in the room, which we appreciated. Daisy's friendly and helpful attitude left a very positive impression. We were slightly disappointed to learn that a swimming cap was required for pool use, but the female staff member who assisted us was extremely dedicated and went out of her way to resolve the issue. While the pool was a bit too deep for us, her attentiveness to our comfort and feelings stood out, even though there was no fault on her part. The buffet was excellent, offering variety each day with thoughtful changes to keep things interesting for long-term guests. The food at the Chinese restaurant was wonderful, and if you decide to skip the buffet breakfast, I highly recommend having breakfast at the Chinese restaurant, especially their all-you-can-eat and drink (任飲任食) menu! That said, there was one instance where a front desk staff member was less than helpful when I inquired about a delivery. She simply told me, in a rather cold manner, that deliveries would be placed on a table near the entrance. In contrast, concierge staff member Sear Lin was outstanding. He proactively offered assistance and consistently maintained his helpful attitude throughout our handling of delivery order. Additionally, the newly opened 大运天地 (Dayun Tiandi) is very close by, enhancing the appeal of this hotel. The room amenities were of high quality, and the bed was exceptionally comfortable. While the hotel could benefit from some renovation, it is still well-maintained overall. In brief, we enjoy our stay in this hotel!