Westgate Hotel

Central location

It’s not a hotel… it’s a hostel. As a hostel it’s probably perfectly fine. But a hotel, in my opinion at least, does not have shared bathrooms. Also, when I arrived, it’s in the middle of major building works. I was not told this when booking.. I was told a few days before arriving, by which time I had no ability to get a refund. The person at reception was quite dismissive and borderline passive-aggressive. “That’s your problem “ was one of the responses I received. I left, and booked a premier inn down the road. A real hotel with en suite toilet and bathroom and for the same price that this so-called hotel was charging. They’re point-blank refusing to issue a refund. Not professional. I appreciate that they have no control over building works, but they do have control over how they market their business - it’s absolutely not a hotel. I don’t mind so much about the money, it’s how they handled the situation that disappointed me the most.

It was clean uncomfortable and the breakfast was very good indeed. It was in the area I needed to be in for an early exit in the morning via the station so in that respect everything was as it should’ve been.

I wasn’t so keen on being in the annex

The hotel is in a very good location. The receptionist was very kind. Although the bathroom was shared, I did not get the impression that anyone other than us used it. It was very quiet and pleasant to stay there. The room was basically furnished, but nothing was missing.

Breakfast was included in the price, although it was the more basic option, with coffee, bread, spreads, and cereal. A more substantial meal costs extra. When the waiter heard that we were sticking with the standard breakfast, he waited for us to put something on our plates and then started clearing the food from the counter, even though there was still some time left before breakfast service ended. To be fair, he did ask whether we wanted anything else, but I got the impression that it would be better to let him finish his work. I didn’t feel especially welcome.

Propre, personnel très aimable

Un peu loin du centre (mais à côté de la gare)

The best part about staying there is definitely the breakfast - the atmosphere is ultimately British just as they show in period dramas. It was also 10minutes walk to the city centre. The hotel took care about noise screen in my room. Daily cleaning and towels change - that made my returns in the evening specially cosy.

Certain improvements and a bit of renovation could be done; bathroom felt very narrow even though I am not big..

Extremely nice place, good breakfast, helpful friendly staff