Hotel Skyler Syracuse, Tapestry Collection by Hilton

Location and staff were great. Everything was very clean

The refrigerator didn't work. The menu for dining was limited Expensive

I loved how it was a maze to get to the room. Cozy save feeling

They did not have our confirmed reservation and they did not have a room for us. They sent us to a sister property which was not acceptable which left us to find a hotel on our own at the last minute.

I had business at the University and they put me up in this hotel. When I checked in they couldn't find the card on the reservation from the University, so I had to call my hosts and get it worked out. Once I called and offered my own card, the desk clerk changed his mind and said he'd let me check in without a card. Not sure why he made me call my hosts. My room 225 was large, clean, and quiet. The floors were really creaky, so I was worried I'd hear noise from the hall at night, but I didn't. The view out the window was nothing special. There was a small fridge in the room which was helpful. The hotel serves a very limited breakfast and dinner menu at their bar. The dinner didn't seem to have anything vegetarian that was interesting, so I skipped it. I did have breakfast one day-- avocado toast with an egg. The bread they used was just ok, but the "everything" seasoning on top was a nice touch. They have a small sundries area with drinks both alcoholic and non and snacks, which is nice after a long day on campus. The staff I encountered, other than that first one, were all really friendly and helpful. They don't have very many tv channels, but you can log in to your own Netflix on their TV if you want to.

Nice rooms and convenient location but few amenities

I recently stayed at the Hilton while visiting my daughter at college, and unfortunately, it was one of the worst hotel experiences I’ve had. Upon arrival, the front desk staff was shockingly rude. The room I was given (#243) was extremely disappointing. Although it was on the second floor, it felt like a basement—the only window was high up and let in almost no light. It felt more like a dungeon than a $250 per night hotel room and looked nothing like what was shown on Expedia. I politely asked if I could be moved to another room that matched what I booked. The front desk lady bluntly said, “No, this is your room,” and told me it was my problem for using a third party. She told me to complain to Expedia and said they were fully booked, though her tone made it clear she had no intention of helping me even if there were other rooms. I felt uncomfortable, especially in front of my daughter. I had hoped this would be a special visit—not one where we felt like a burden. During the stay, she ignored us completely—no greetings, no eye contact. At checkout, she acted cold again. I asked for a receipt due to breakfast charges, and she said it would be emailed, refusing to show me my charges. I still haven’t received it. I felt unwelcome, discriminated and dismissed by someone who represents a major hotel chain. The location is perfect for visiting campus, but the staff’s behavior ruined the stay. Hilton needs to do better.

I was really excited to stay at this hotel because of the cool outdoor look and proximity to Syracuse. I arrived late on Friday night and found my room (244) to be a prison cell. It was maybe 10x10, with one high up window that I couldn’t see out of. For $300/night including taxes. The next morning I did complain to the hotel manager and was given $100 off and moved to a much nicer room. While I appreciate these actions by the hotel manager, I am writing this review to say to the hotel this room should not be rented . It is a storage closet. And, to top it off, it is a wheelchair access room. Why would you put someone in a wheelchair in a room Where there is no room to move around and no window to see out of ? Horrible. the hotel decor is also very disappointing. They did almost nothing to leverage the hotels original decor-it’s just a bland Hilton hotel with no character. (In the lobby there are a couple of design elements that are clearly leftover from the hotels prior use as a synagogue but it’s so dominated by the bland beige interior it’s barely noticeable, and the rest of the hotel is just a standard Hilton chain hotel without any character at all.)

Wonderful, conveniently-located hotel when I’m visiting my kids at Syracuse University.