Sublime Samana Hotel & Residences

Hay que trabajar en el personal

Amazing place to stay. I’ll go back again. Clelisia, at the front desk provided an amazing service at all times, she was very accommodating, one of our tours with the hotels got canceled and she helped us arrange different ones. Enrique at the beach restaurant provided an amazing service. Lovely place to stay!

Excellent

The hotel has a lot of potential but it needs a better management tram that will fix all the missing details. The power and water went out several times EVERY DAY. The Jacuzzi was filthy and when they came to turn it on it poured more dirt and rust parti les into the water. Also they have a faulty electric heater attached which gave me a strong SHOCK when I touched the water. I immediately turned it off and did not enter the jacuzzi again. The woodwork needs attention throughout the hotel. The pools need to be resurfaced and thoroughly cleaned. The food was ok. Service was ok.

Water kept being interrupted, intermittent electricity black outs, warm water comes and goes, no pressure, loud ac, too many mosquitoes, cockroaches, got double charged on checkout, staff was nice, but theres no quality assurance to back it up. Guest service took 5 hrs to send tech for AC and had to move rooms at 10pm coz couldnt stand heat and noise. Jacuzzi dirty and hot water didnt worked as expected. I expected a lot more. Food was nice, location on, pool is fine. I loved that theres no music or entertainment, i could relax when out. We can do better if we take care of basics ops

Big room

Sublime Semana is a beautiful resort with a great staff. The rooms were newly renovated. Make sure you look at the photos on their site.

Location close to secluded beach is difficult to beat. Hotel and surroundings are beautiful. On the other hand service is ver lacking and food mediocre. Overall it was good.

Beautiful property with lovely accommodations and helpful staff.

Unpaved road to property. Buildings maintenance can be improved