Kenzi Solazur Hotel

We were staying at this hotel to visit our son who is a student in Tangier. The hotel was well maintained with a 1980s old money vibe. It was clean and convenient. We had to ask for toilet paper and towels as they were not replaced after housekeeping cleaned. It was strange to us not to have a fan in the bathroom or screens on the windows but that is an American expectation. The breakfast buffet was huge, but the staff had a hard time keeping up with replenishing the food and silverware after the daily tour busses left. The restaurant staff were friendly, but the front desk left much to be desired. They were not rude just barely spoke.

I booked this hotel for use of the gym and the spa. As it is Ramadan these were closed but they were advertised as available at the time of booking. The room was ok id say it is more a 3 star hotel and definitely not 4.5!! The bar staff were inattentive and dismissive spending more time on their phones than customer service! The staff weren’t very friendly or helpful when I asked about the gym they opened it with a security guard observing us to which we left. The gym equipment was also very poor no free weights and some machines not working. I asked to speak to the manager but he didn’t work weekends and there was no one else in charge. We had booked 3 nights but only stayed 2!

It's a fine hotel, and the service was good. The wifi in the room kept going in and out. The seaside rooms are very noisy. Traffic noise all night long made it difficult to sleep.

Nice hotel, convenient location in the new part of town. Lovely beach across the street. Make sure you book a room with sea view. You will not be disappointed. You can even see the Spanish coastline (Tenerife) in the distance from your room. Too bad the hotel pool wasn’t open. I was there in January and had the pool been open, cleaned and heated I would have definitely used it. But I understand that it was winter temperatures in Morocco. For me as a Canadian it was like Spring.

nice hotel.

The stay was great. The housekeeping service was Excellent!! Safae was super attentive and incredible. Much appreciated

The air conditioning was not working

The hotel is in a good location. Lots and f restaurants and a beautiful beach. The breakfast buffet is very good. The bad is that they didn’t have air conditioning. We were told to just open the window which would be fine if the cars didn’t honk their horns all night. It made sleeping very uncomfortable.

Pros. Some rooms have an ocean view. It is not too far from the old Medina and the tapas bar downstairs was okay. Cons. Very rundown property far beyond its heyday. The reception foyer makes you think the hotel will be okay, but the rooms are in a state of disrepair and neglect. The 3 staff did not offer any assistance at the front when we arrived with all our luggage and maintained a rude attitude our whole stay, likely the worst we have experienced. They would stand in the doorways (one of which is broken and permanently closed), not greet or acknowledge us and block entry making you walk around them. Mostly on their phones. I asked for an umbrella during the heavy rain, they pointed to the two avaialble and barked "thats for the carpark" and I asked for the second one to which he barked louder "broken!" Checkin took 25 minutes. 3 staff members in the office area on their computers and phones watching one girl check in the whole line of people. First room on 2nd floor, the AC did not work and the thermostat had an additional switch added to turn it off and on but still didnt work. The room smelled like food and cigarettes, however the overall condition was reasonable. The front desks response was the hotel was full untill we said it smelled like rotten food and suddenly a new room was available on the 7th floor. 2nd room was worse with holes in the walls and graffiti engraved in the bathroom. Would not recommend. More to say but have run out of characters allowed.

Nice view and convenient location