The Hawkley Inn

Overall the room was tired, particularly the sink and shower enclosure. And there were items from previous guests under the bedside table suggesting that the cleaning regime is in need of improving. We were double charged for the room which was a hassle to rectify. This diminished our experience rather. However, the evening meal was very good and staff friendly and attentive.

Clean and comfortable rooms, with amaizing views. Very delicious food!

I spoke with the very lovely manager about this and promised to leave this feedback. I stayed here for a wedding and the person who showed me to my room did not make it clear that the door to get in when I returned was actually not at all clear- it was behind beer barrels near the kitchen and on the other side of the building to the entrance. When I got back there was nobody on the most premises and I couldn’t get in. I ended up sleeping in a random room the key worked on and luckily was vacant. The chef let me in at 7am. It really does need to be pointed out specifically!! I didn’t want to be horrible and leave one star, despite the fact it was a pretty terrible night for me- I was freezing. The manager was mortified and said she would have given me a refund if I hadn’t paid in advance. Just hope this does not happen to anyone else. The hotel was very nice and clean otherwise- had I slept in the room I booked I am sure it would have been comfortable. Another note- I was told breakfast was served between 8-9am only. That seems quite mad? Usually it would be a window like 7-10:30? One hour is a really small window and that’s quite early if you’ve been out to a wedding, for example.

Good efficient service

Bed was very comfortable. Staff very helpful and friendly. Food was excellent.

Didn’t even get to check in. Showed up late and had no cell service to update the team. No one was at location such as a receptionist to open door or anything along those lines. When asked for refund they said it cel

What a find. an excellent place to stay with excellent friendly staff and a wonderful evening meal. The breakfast which was included was a plate and a half!!!!! Will stay here again

Excellent accommodation and staff great choice of real ales the food was very good we had a lovely evening meal and breakfast would definitely stay here again.

Staff delightful, as ever. Characterful pleasing place. Much improved rooms. Food excellent. Room not tidied up overnight or bed made up, should’ve been. Breakfast should be available before 9am. Won’t stop me coming again however!

On arrival, we were put in the wrong room despite booking a particular room in the main building of the property. When I challenged this, I was told that the chef was staying in that room and could not be moved. When we asked for a table for food, we were told we would have to sit outside as apparently the tables were fully booked. It turned out they were not full at all. The manager was rather rude. We were moved to a suitable room the following morning after speaking to the owner. In the remaining three days our room was not cleaned appropriately and towels were not changed or bed made! This was the sixth time we have stayed, four times under the previous ownership where we had a great experience. On the two occasions we have stayed under the current ownership, the service and cleanliness has deteriorated significantly. The food menu is very limited and expensive for what you get. We really enjoyed staying here in the past and it's such a shame we won't be staying again.