Scandic Vulkan

Praktisk belligenhet og god frokost.

Hotellet holdt ikke avtalen om bestilt vask av rommet. Personalet virket ikke profesjonelle i forhold til oppfølging av de påpekte forhold.

Hemen yanında ücretli bir otopark var , bu nedenle tercih etmiştik. Otel temiz,yataklar rahat. Kahvaltısı çok çok iyiydi.

Location in a lively neighborhood, bathroom large, good breakfast

The hotel needs urgent renewal. Also our room was noisy, the street running by has traffic throughout the night.

During our stay at the hotel, we discovered that there was an ongoing strike. During check-in, the receptionist only mentioned that the hotel restaurant was closed, while all other services were supposedly operating as usual. In the elevator, there was a notice about the strike with the vague statement: “some of our hotel services may be adjusted accordingly.” Right next to it, there was another sign saying “we are happy to clean your room” along with a QR code linking to a page where room cleaning could be requested. In our room, there were also cards explaining how to request fresh towels and the same QR code for booking room cleaning. Nowhere was it stated that these services were actually unavailable (I have attached photos and screenshots showing the information provided by the hotel). After two days, following the instructions on the card and QR code displayed in both the room and the elevator, I requested room cleaning through the website - which, of course, never happened. When I went to the reception desk to ask about it, the receptionist seemed annoyed that I was even asking and only then informed me that due to the strike, the service was unavailable. Reluctantly, she handed us a set of clean towels. Had I not asked, I doubt the towels would have been replaced at all during our four-day stay, let alone the room cleaned. The hotel gym was also closed. I fully understand and respect the workers’ strike, but guests should be clearly informed before arrival and certainly at check-in about which services are unavailable. Unfortunately, this information was never properly communicated. When booking a hotel, guests expect not only a room, but also the services that normally come with it, such as housekeeping, towel and linen changes, access to the gym, or the hotel restaurant. Customers should be informed in advance about any significant limitations so they can make an informed decision.

Great location

Nothing

Pyszne śniadanie, wspaniała lokalizacja.

Podczas rezerwacji zaznaczyłyśmy łóżko podwójne a dostałyśmy dwa pojedyncze.