Holiday Inn New Delhi Mayur Vihar Noida by IHG

Good food, reasonable prices, decent ambience and super excellent services by Ms. Damini. Hotel is lucky to have such employees.

Excellent service at the restaurant by chef Rajesh and his team, provided te requested options

Location very good Atmosphere so nice Room very clean and tidy Value for money best of the hotel in Mayur vihar New Delhi We are going for birthday celebration for my child the hotel was very nice and buffet was very excellent food tast very nice specially chef Manish and chef Rajesh take care personally my family to served the foods Thank you Chef Manish Chef Rajesh

Location - Good Food - Good Rooms - Nice Amenities - Good (nothing for kids except the swimming pool) Restaurant Staff and service - very good Front office/ Senior Staff - Arrogant I was very disappointed with the way I was treated at the hotel. It was simply not acceptable. As an IHG member, I am accustomed to receiving late checkout, subject to availability, both in India and internationally. Last month, I stayed at three IHG properties across Australia and Singapore, and in each case I was offered late checkout until 2:00 PM without any questions. During my stay at your hotel, however, I had to repeatedly follow up with the front desk regarding my late checkout request before it was eventually granted until 2:00 PM. However, the issue did not end there. Even after the late checkout had been confirmed, I received multiple calls enquiring about my checkout time. Subsequently, around 12:30–1:00 PM, a staff member came to my room and informed me that the hotel was expecting me to check out. While I appreciate that the hotel eventually extended my checkout until 2:00 PM, what I found disappointing was the considerable confusion and lack of coordination among the hotel staff regarding the agreed checkout time. Such inconsistent communication created unnecessary inconvenience and reflected a lack of clarity and coordination within the hotel team. This experience left me extremely frustrated, and I requested to speak with someone senior in the hotel. I was informed by the front office executive that she was the most senior person available at the hotel at that time. I then requested that the Front Office Manager arrange a call with a senior manager. However, despite my request, no effort was made to contact me during the next one and a half hours that I remained at the hotel. At the time of checkout, I once again expressed my desire to meet someone senior and share my concerns. It was only then that the Duty Manager appeared and attempted to explain the situation. What made the experience even more disappointing was the fact that the Duty Manager was already aware of the issue. If the matter was already known, I fail to understand why no one made any effort to proactively reach out to me earlier. This reflects poorly on the hotel's commitment to guest satisfaction and comfort. What is particularly concerning is that all of this happened despite my reservation being marked as VIP and HVEC at the time of booking by an IHG staff member. While I am not seeking special treatment, I do expect a basic level of professionalism, coordination, and responsiveness when concerns are raised by a guest. I hope this feedback is received in the spirit in which it is intended. I trust that the hotel management will take note of these concerns, review the matter seriously, and implement corrective measures so that future guests do not have a similar experience and can enjoy a comfortable and dignified stay at your hotel.

Great Experience. Although food was average but staff was just amazing. Special mention to Damini, she took care of us. Helped us with whatever we needed. She made the dinner special.

Sleep quality not good.......