Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

I wrote a great review the first day after a great check in and nice welcoming room but that was it. There after it was disappointing even upsetting due to rudeness and condescending treatment from some staff members..at check in I asked, and was offered the required travel covid19 test for free ..but was asked to pay $50 usd. When i tried to make the appt., To have it done, I wast told "sorry for the miss- information, its free to long stay customers only ". I also was humiliated and singled out at the italian, ala carte restaurant for wearing crocks when many were being admitted wearing flip flops, i was boldy treated by the 2 young hosts at of the restaurant and the manager told me to step aside, that I was "wearing plastic shoes "!!!. He asked me to leave and ignored me when I pointed out that others flip flops were also plastic. After complaining to the on duty Mgr. Whom was nice and sympathetic, a nice but unrequested dinner was sent to my room...I felt as if I was a lectured and grounded child who was being fed in her room after getting in trouble...it was disgusting...i was traveling solo and felt miserably treated. Half of the staff were wonderful, mostly the ones who did labor, the others, such hosts and desk staff are rude. sorry won't be back nor will i recommend it.

Everyone was so great love every minute of it treated with kindness all the information was given to me and more

Customer services was excellent! Althoght they could improve the variety of the a la carte menu

The staff was incredible; personable, accommodating, and caring. The hotel was extremely clean, on site restaurants were excellent (again, the service was high quality), and the location provided many opportunities. The events coordinator(s), Ramaro & Jesus were engaging and friendly. The head concierge, Jorge did everything possible to make us feel comfortable. Pool, drinks, food...everything was GREAT!

This our 3rd time in Ixtapa, 2nd at the Sunscape and we will plan to return soon. Ratings are a little lower this year on the staff and service only because a lot of things at the resort were shut down because of the lack off people on vacation-coronavirus. No fault of Sunscape’s management, but service by select staff individuals could have been better. I’m chalking that up to the virus as well.

Beautiful beach. Warm water. Great weather. Nice bike rides

Great service staff, lots of activities and great room

Staff is excellent! Didn't care for the timeshare promo

Wonderful location, can walk to other restaurants, shops & beautiful beach. Staff is excellent!

I didn’t like the food, the rice was undercook. The food Was flavorless repeated menu. The staff was nice but the people that want you to become a reward program. Are annoying if they see you they don’t leave you alone. And try to make you feel bad saying they will give them a Rite up if we don’t sign up. I like the pools drinks and all staff besides the people with the rewards program.