Sporthotel Wilder Kaiser

The location is convinient, close to motorway. The garden, pool, facilities are good. Room Was clean. Staff in the restaurant very positive, helpful and kind. The only issue was the reception and the car charging point that is always not available when you want to use it. I had to argue with the manager on duty for 30 minutes until they let me in to charge the car. I would not stay at your hotel if you would not say on booking.com that you have charging point available for your customers. I was basically told to go the ”petrol stations” to pay for my charge instead as the Duty Manager of this place has to pay for her petrol car. This person was just rude to me and totally unprofessional….not to mention that She was laughing at me that electric cars are not real cars ;) I am happy to provide more info to the hotel managment about this incident or to booking com, if you are interested. Will rather not use again just because of this unpleasent situation at the reception and the fact that they do not want customers to use their charging point….and to be honest…I am happy to pay for the charging, but you need to be prepared for it.

The service manager on duty was just a disaster.

free bike lease, nice view from room, and from breakfast room, swimming pool,

Food, staff, location

Bigger rooms

The staff were very accommodating and helpful, especially as we were travelling with our toddler. Facilities were cosy, clean and well kept. Location is great, just off the motorway on the outskirts of a beautiful little town. A little supermarket 200m away. A great little brewery next door. And the Llamas in the garden were lots of fun and they gave our toddler a Llama t-shirt as a departing gift! Also, breakfast buffet was great.

Nothing really, it was genuinely hard to fault.

pool, sauna and homemade marmalade

bathroom (very small washbasin without a table)

everything was great

nothing

Very kind staff