Bisila Palace

Basically the hotel exceeded my expectations

Maybe the cleaning of the rooms should be done a little bit earlier than later.

Staff was get friendly, food and service was top notch. Towels bed linens and furniture was not new.

Kostenlose Abholung vom Flughafen mit Sektempfang im Auto mit Fahrer und Empfangsdame - Weltspitze - bei so kurzer Strecke zum Hotel Koffertransport aufs Zimmer - sehr schnelle Betreuung beim Empfang- Geldtausch - kein Stress im Restaurant lange geöffnet- individuelle Zubereitung von köstlichen Speisen- kein Drängeln des Personals wenn man länger frühstücken und essen möchte. Pool kann bis spät in die Nacht genutzt werden, Bar am Pool lange geöffnet und einladend

Fitnessraum wird noch umgebaut - man könnte im schönen Garten auch ein paar Geräte aufstellen oder Aquafitness anbieten

Such a tiring experience of lazy incompetent service. We extended our stay in Malabo to 5 days and were going to stay the full time in Bisila but ended up checking out early because of the lack of quality, the laziness and rude behaviour of the staff, championed by Trinidad. Her disregard for clients and lack of responsiveness compared with her vigor and energy invested in providing excuses and blaming the customer for everything that was wrong was a wonder to behold. Some structural nuisances also … air conditioning mediocre, toiletries scant and scarce, keys never work more than once, beds cushionless, damp pervading everywhere, for the price it’s poor and dated. The only saving grace is the kitchen staff who are cheery and willing to satisfy customers despite some mediocre buffet fare.

The staff was exceptionally helpful and friendly. They have a great swimming pool.

Nothing, really.

Hotel is a bright spot. Friendly service, good airport shuttle to and from, excellent breakfast buffet. Dinner buffet was outstanding with chef who caters to your requests.

The chef cooked everything fresh for breakfast and the evening meal.

Everything was perfect