Tsubaki

We stayed at Tsubaki twice before in the last 15 years. The ryokan has several areas feeling dated but what made up for it was the best kaiseki dinner served. Food was amongst the best in all the famous ryokans we have stayed before in Japan.

庭の散策ができれば良かった。 料理はとても美味しかったけど量が多過ぎました。

従業員さんたちの態度も良く、気持ちよく滞在出来ました。施設は古いですが、清潔感があり問題ありませんでした。又、機会を見つけてうかがいたいです。

到着時のバレーサービスに始まり、帰る時のお見送りまで終始、心配りを感じられる丁寧な対応でした。 お値段は高めですが、それ相応の価値があると思える宿です。 連休中でしたが、とても静かで落ち着けました。 泊まったお部屋がお風呂場までの距離があるので、お年寄りには少し大変な気がします。 更にお部屋の洗面所などの段差も無ければ安心だと思います。 今回は連休中の当日予約でお部屋の選択肢がありませんでしたが次回は他のお部屋に泊まってみようと思います。 東京からも近く便利で、全体的に満足出来ました。

Impeccable stay from the room to the staff, private bath and food

It was an amazing experience to stay at the Tsubaki. Staff were very welcoming and nice. They spoke enough english to accommodate all your needs. Food was very good, wifi was fast, and the Onsen is amazing. We stay at a room with private outdoor Onsen and that was top notch. Highly recommend this place if a quite retreat is what you are looking for. The only downside is the fact that this place isn't in Hakone, and the transportation to Hakone could be a bit difficult.

We had an amazing experience and couldn't be happier with the experience. The staff were amazing and the location and the rooms were so perfect. We had amazing food and we had a private onsen as well as access to the public onsen. We had shiatsu massages that were great and very reasonably priced. We had misplace a JR rail pass and the staff went to great efforts in getting it back to us after they discovered it. Great cultural experience and a wonderful stay.

The staff were wonderful but the hotel itself is very run down and if you’re not used to this type of experience you will be surprised that there is almost no where to sit in your room, yet really nowhere else to go. All of the furniture and furnishings are very run down, the carpets are stained etc. I would not complain but for the very expensive price tag of over $800 US. I was extremely disappointed in the quality of the hotel. In addition, the food had been prepared previously and refrigerated and was nothing to get excited about.

Very nice service and staff. Food was really terrific and authentic Japanese ryokan experience. Condition was not great - carpet soiled and smelled musty. Location was hard to get to - and not close to anything to walk to

you need to have a car to move around the area, or else you should stay in the hotel to enjoy the onsen only