Quest East Melbourne

The staff were able to accommodate everything we requested evena very late check out

The toilet door wouldn't close (although staff did try to help). The room was noisy at night and we could hear loud talking and cans going into bins.

Very good service at check-in by friendly receptionst, off to a good start. Upgraded room a nice surprise, especially after Easter. Room was spacious with two double beds at either ends of the room with the bathroom in between. Bed was on the firm side, exactly how I like it. A lot of hotels are too soft. All the amenities you would expect were there and the bathroom was a huge upgrade on the room I stayed in last time I was here. East Melbourne is not the quietest suburb with trams, cars and emergency vehicles sounding at all hours, but this room was very quiet overall, with little noise from the outside world (or from neighbours!) If you get a good room like this one, Quest East Melbourne is great value and competitive.

This was the response I got for my request to check in only 1 hr early, needless to say I didn't bother. They need to do better than this, but you be the judge: "While our standard check-in time is at 2 PM, we will do our best to have your room ready . However, please note that we cannot guarantee early check-in without a fee. If your room isn't ready upon your arrival, we would be happy to store your luggage for you." The fee bit really got me and lost them a 9 score, hence the 8.

Great position

No bar on site and need To remove carpet

Loved the quaintness, location, secure parking, roof top view. Just wish we could have stayed longer. Will def stay here again

Only 1 small minor detail, bigger lush towels would just make it perfect