Schulphoek House

On January 26 2025, which was my last day visiting South Africa, I booked a room via Booking.com. The Hotel was advertised on Booking as a Sea front hotel and posted 54 photos showing the hotel AND ONLY SEA VIEW ROOMS!. To my great surprise and disappointment upon arrival I was offered a garden room with no sea view!! Since it was my last day and I traveled a long way from the USA I cancelled the room and booked at another hotel meeting my requirements. I asked for a refund through Booking.com but they conveyed to me that the hotel denied my request. To my great surprise again, after my complaint, I noticed that the photos on the Booking.com page were changed, adding Garden rooms photos which were missing at the time of the reservation!! I emailed the hotel directly TWICE asking for a refund or at least a reply NADA! no answer I feel mislead, deceived by your representations and find it an unfair business practice.

Our room was beautiful with a spectacular view. The staff could not be more helpful. The shuttle bus was a bonus that we didn’t expect. The food was delicious. The only minor downside was the colour (grey) and size of the pool - although it was always spotlessly clean it appeared a bit murky. However, it wasn’t - it was just that it was painted grey.

Beautiful interiors, a truly lovely (and lavish) breakfast, comfort + style, plus warm, friendly staff = FIVE! 'Schulphoek House' certainly earned a top score in my opinion for all the aforementioned and more. There is a small plunge pool, plus a spa and sauna, the gardens are both pretty and functional, you are steps from a coastal walking path, and there is a shuttle that will get you into - and back from - town as needed. [Thank you to Albert for the punctual, safe driving!] Add on that Hermanus is one of the premier whale watching spots on Earth, that you are a short drive from insanely beautiful beaches, plus a 15-minute drive from a world-class wine region ('Hemel en Aarde') and you're winning everywhere *The only query I had with this place is: location. It's somewhat oddly located on a quiet, small suburban street approx. one hour's walk (or 15 minute drive) into central Hermanus. That said, there are some restaurants and other services at this western end of town. All said, highly recommended!

The staff at Schulphoek welcomed us with open arms and big smiles. For the four of us (Heleen & Frank, Petra and Ronald) it was our very first visit to the Hermanus region. Our travel agent suggested staying at the Schulphoek and we glad she did. Wonderful, spacious rooms, great views, huge breakfasts and shuttle service to/from Hermanus. Big thank you to all staff members for making this 2 night staying very memorable. Hope to be back !

Firstly they gave me a room without balcony as advertised The manager refused tk change my booking to solo traveller and not 2 as my daughter could not accompany me They do not allow ironing in the room and the housekeeper burned my white dress when she ironed it and now I have endless issues to get it resolved. The staff was talking about the burning of dress whilst I could hear them moaning

We had a bad experience with Schulphoek. Our booking was cancelled on the morning we were supposed to arrive. Their excuse was not believable. Also: unresponsive to requests and emails. I eventually had to phone them, at which point they were unhelpful.

We arrived at the property with a sense of foreboding, as my emails had gone unanswered and the website was still promoting a discounted offer that expired in 2022. Not things that fill you with confidence. However, from the moment we arrived, it was clear that we had no reason to be concerned. Car parking was secure within the property and under cover. Reception was friendly and efficient. Our luggage was taken to the room immediately and nobody hung around to wait for a tip. The room was modern, spacious, well equipped and had a fantastic floor to ceiling vista of the sea and coast. The bathroom was huge and had a sink area with plenty of surface space, a bath, a separate shower and a cosy heated towel rail. Having said that, the bath was ridiculously big, with almost vertical ends. Very uncomfortable, unless you were over seven feet tall, or needed to bathe three children at once. It was a classic example of design over function. The shower on the other hand, was excellent. Good pressure, choice of adjustable side shower or overhead rain shower. Design and function working together. The separate toilet had a bidet function on it for personal hygiene, which took some working out. Fortunately, this is not an automatic function and requires the pressing of a button at the side. Unfortunately, this button was discovered whilst fully dressed and not sat on the toilet, with predictable (and very humorous) results involving a jet of water. Clear instructions would be helpful here! Anyway, back to the plot. We had a really enjoyable stay. Breakfasts were superb, all the staff were friendly and happy to help. Nomfundo was particularly helpful, with practical advice and an enjoyable sense of humour. It is true that the location is not within walking distance of anywhere, other than the cliff path, but the property offers a free shuttle service into and back from Hermanus (thank you Albert!). Also, in the era of load shedding, the property has both solar and generator energy provision for the sea-facing rooms, and power was never an issue. The grounds are relatively small, but relaxing and well cared for. There is a pool, but it it doesn’t look very inviting as it is salt water and is a misty colour. Probably very good for you, but I prefer water clarity! The restaurant at the property does not serve dinner at present, but there are plenty of restaurants in Hermanus, about 15 minutes away. To sum up, we really enjoyed our stay here and will certainly come back should we return to Hermanus.

Well situated quite property away from all the hustle and bustle of Center Hermanus We had the suite with 360 degree ocean views and was spacious and well furnished The hotel is classified as 5 star but I think it is more a very upmarket B&B Breakfast offering can be improved Staff friendly and excellent

Everything was absolutely 10/10 - from the moment we drove in. Our baggage was collected from the car and we were directed to Nomfundo at the reception desk. We were shown around the property and to our spacious and spotless room. Breakfast was 11/10 - everything clearly home-made and freshly cooked. The view of the sea from the dining room is really special - just sorry the whales didn't visit while we were there. (They even wash your car overnight!)

The hotel was great, rooms were large, comfortable and well equipped - beverages, toiletries, fridge, coffee machine etc. The views from the large picture windows in our sea view room were amazing and it was beautiful to wake in the morning to watch the sun rise over the sea. The staff were fully accommodating, friendly and helpful and provided a driving service too. The only slight downside for us was the journey to Hermanus town, as due to the location of the township it was not sensible to walk. We would recommend the hotel but we would prefer to stay in or the other side of Hermanus on any future visits.