Hotel Casa Serena

Spacious room, very clean and neaty. Beautiful view of the lake from the balcony. Good breakfast and friendly staff.

A few details could be improved. The shower in our room worked fine in the evenings, but for some reason, in the mornings the water pressure was low and it wouldn’t heat properly. Internet connection was very unstable, and TV was blocked for streaming services (Netflix, HBO, etc) - not a big deal in such a beautiful place like Malcesine, but we got a few rainy nights and it would have been nice to have something to watch. Also, if you plan on walking to places and not using your car so much, this might not be the best location (especially during cold season).

Friendly and helpful staff - the basis of any business of this kind. There is definitely nothing to complain about here and we would love to come back in future. Really excellent breakfast with a very good selection of different types of food, including vegetables. The equipment of the room is a bit Spartan, but everything one needs for a short stay is available. Very good and spacious parking place.

Be careful and respect the arrival time. The reception does not work 24/7 and in case of delay you may have a big problem to get to your accommodation. We didn't get an answer to the question asked in advance what to do in case of late arrival, luckily nothing happened on the way and we managed to do everything.

Can’t believe this hotel is rated a 2 star, it’s fabulous and only a short stroll away from Malcesine centre. Despite it being next to the main road we didn’t find it too noisy especially at night. Rooms are spacious and clean, the bonus is the swimming pool. We highly recommend it and hope to return next year.

Clean, modern, helpful personal

We missed having a fridge in our room.

Absolutely everything beautiful very clean decor superb and beautiful family

There was nothing not to like

Clean and modern hotel. The staff is very friendly and helpful. Close enough to the town.

No refrigerator means you have to buy your cold drinks in the reception. "Lake view" rooms are close to the main road, would opt for the cheaper "mountain view" room for a more quiet stay.

Siisti hotelli, mutta sijainti vilkkaan tien vieressä. Hotellin henkilökunta ei ollut palvelualtis vaan nipotti joka asiasta. Mm leivänpaahtimen säädöt teipattu kiinni ja muutenkin huono tunnelma. Baarissa yli hinnat ja vain käteinen sopi. Erittäin epämiellyttävä tunnelma henkilökunnan osalta. En suosittele tätä hotelli. Hinta/laatu huono.