Boston Lodge

it was freezing, damp and full of mould

Communication was good in relation to informing us on access and room number as the check-in was unmanned. Unfortunately, when we arrived, the whole place was cold and no central heating was on - so the foyer/reception room was cold on entry. When we got to the room, the central heating was off in there as well. The only heating that worked was a tiny electrical heater in the corner of the room which was connected to a switch timer that lasted for 45 minutes at a time. Not good when trying to keep warm overnight at the end of November. We ended up sleeping in our clothes and wooly hats. The room itself was tired but tidy, in need of redecorating and the carpet by the bed next to where the shower was (on the other side if the wall) was cold and damp. The wood at the base of the side table was also blown - so its likely they have a leaky shower. Room was functional but wouldn't use again.

Great parking nice stay

great pleasant stay good staff cute as well :-]

Fantastic lodge, clean, warm and quiet. Quick replies to questions. You don't need to message about parking or a code to get in. Wait for a email an hour after booking. If booking at short notice your name won't be on the room list so you have to phone them. Only downside. Fridge and microwave with cutlery downstairs.

Excellent location, very comfortable and clean room, large TV on the wall, no negatives about the property.

Does just what it says. Not a luxury hotel, just a comfortable, clean place to stay. Excellent value for money.

Clean and comfortable room. Booked 2 nights bed and breakfast through hotels.com Note in bedroom giving times of breakfast. Came down in the morning, no breakfast and no sign of anyone. Rang the number on our booking to be told aggressively "I don't do breakfast and hotels.com got it wrong. I am not giving you a refund!" I pointed out I hadn't asked for a refund just some breakfast. She told me to take it up with hotels.com - I did and spent over an hour on the chat line with an agent and never had any response. The owner of Boston Lodge then rang me back to tell me "Anyway you only booked for a single person and our son turned up with his girlfriend, you haven't paid for her!" Wow! I pointed out very calmly that I had indeed paid for a double room for 2 people bed and breakfast... "hang on..... oh yes, it was somebody else not you. Go and check with Expedia about your breakfast" Hmmm... not exactly the customer service one would expect and will certainly not use again - the Travel Lodge would have been better - at least we could have got a cereal bar from the petrol station. We had been expecting a lovely cooked breakfast - and just got told off for asking.

After an inauspicious start, this was a good stopover. We received a text with the number of the key box which enabled us to enter the property, but inside there was no note to tell us the room number. We rang a mobile number but it was poor reception & the person on the end of the line wasn’t sure which room we were to be in. When the room was sorted out it was comfortable & clean ( apart from behind the unit housing tea/ coffee). The shower was in the room & everything was ok. It was good value, although breakfast was offered online & we were told to be sure & fill in the breakfast list, there was no list! We left and got breakfast on our way. We never saw anyone the whole time.

I arrived to a note on the door. Please call this number. After pushing the camera doorbell and it not being answered I then called the number which went to voice mail. I find this to be a very unwelcome start to any stay. First impressions are everything to me. The call was returned about 15 minutes later but by then I had already decided not to stay. Sorry guys you could do a lot better. I won't be staying with you again