Highfield Hotel By Greene King Inn

Very comfortable mattress and pillows, crisp sheets. Quiet, despite being on a busy road. Convenient for the James Cook hospital, which we needed. Lovely park behind the hotel.

The Hungry Horse menu. Very few healthy options. There was a break in one night and the police had to come out. We were woken by the break in, then again two hours later by someone repairing the broken window at 5am.

Last time I stayed it was very poor. This time it was clean tidy and the bathroom was updated.

Breakfast was basic

a little underwhelming based on reading the comments from previous users when I booked .

After the booking was confirmed and non transferable I found out there would be no breakfast available.. I was initially advised by the business I should cancel and rebook the accommodation without the breakfast however this was after I was locked in the booking.. Drove to local Aldi and purchased cereals.. kept milk cool in the bathroom sink. Also the room wasn't clean as previous occupants sock on the floor.. I bent down to investigate and also discovered carpet full of hairs so not hoovered up to well ..

Confirmtabkecand ckean

Staff pouring selves and drinking after hours. Not a problem with tgat, however but this did not apply to me and my wife as paying guests staying two nights Customer has a tab and gets drinks poured after hours. I was refused drinks after 11pm. I was told after the fact that I would h to have paid before 11pm and have my drinks poured then although I was not ready for them. Was unaware of this and we are very disappointed what spoiled our stay. This did not apply to staff or the as told the regular customer who was still being poured drinks at 11.30pm

Clean fresh parking breakfast

No lift

Bedding was clean.

Peeling walls and ceiling Dirty carpet External areas of the shower were dire, badly needed cleaning. The Fire escape stairwell was absolutely filthy - last image. Food was also dire, only edible thing on the plate were the chips, meat looked and tasted like it had been reheated from the weekend. Please see below I received from our Contract Manger who stayed there: 'Thank you for booking but one to omit going forward. I would be pushed to let my dogs stay here. Room is not good to say the least. I won’t be having a shower in morning. Food even worse, had a mixed grill but only chips were edible, think the meat was heated up from weekend. Yuk. Sitting in car having a beer as cannot sit in that room.'