Palolem Beach Resort

WE had a great time at this place. We diden´t Expect to much, except that we will be close to the beach. So we did. Roms are ok, and if you want Room cleaning you have to let then know, or ells it want be done. The service was great. Well some time then forget to se if you need someting more, but ells, the service is good. Great people that work there, in restaurant and resection. Internett sucks, so make sure you are there for a good holiday, Forget about Internett. Then it will be great suprise when you Get it

I thought everyday I wasted Rs4380 by booking online. They gave me a room which was with a Pathetic Bed and Bedsheets. shower was very very very slow. I must say Super Slow. They will never change your bed sheets or blankets unless you ask them to. There was no Charging points near bed. There were only 2 sockets which were in use for TV and Set top box. You just can't charge your phone while watching TV or sleeping. You either have to be to be in standing position for hours to use your phone while on charging or Just leave all your important calls and work. They had other rooms available with charging points but they denied to give one. REASON : They said we have guests coming day after tomorrow. I mean come on guys have some Decency to cooperate with your customers who are paying you. Than I asked the manager over the phone, please tell me why can't I shift in another empty room. He said we have guest coming day after tomorrow. But I dont Understand one thing why they can't or Don't want to give that room to those guests why to me only. I had 2 year old kid with me and they were giving me an extension code to use. Even I told him that I have a small child with us we can't afford to take a risk on loose wired electric devices. He said no I can't give those rooms to you. I even told the Manager once that you should listen to the customer else I have a right to put the remarks about what is happening with me here. He said GO AHEAD.

Great location but dirty bathrooms and low level rooms. Almost like camping.

Hotelli sijaitsi aivan rannalla, mikä oli iso plussa. Hotellin yhteydessä sijaitsi myös rantabaari, jossa henkilökunta oli todella ystävällistä. Hotellin yleiskunto taas oli karmea. Suurin osa mökeistä oli remontissa, mikä aiheutti aamusta asti melua. Meidän huoneessa oli likainen wc, tyynyjen päällä ei ollut edes tyynyliinoja ja vain kaksi sänkyä, vaikka olinme tilanneet kolmen hengen huoneen. Lähtiessämme vastaanotossa meit vaadettiin maksamaan vielä 2000 rupiaa veroja, vaikka olimme jo hotellin kokonaisuudessaan maksaneet aikaisemmin. Puoli tuntia jouduttiin asiaa selvittämään ennen kun päästivät meidät lähtemään.

We want a full refund on our stay here and the hotel have told us we need to contact you as the booking operator to do so. Please can you contact us immediately about this matter by email. Our room was not as advertised - we were stuffed down in one corner of the resort, the room was mosquito filled, dirty, hair on the floor and mozzies splattered all over the walls, cobwebs and no running water other than a small tap in the corner of a bathroom. If you would like us to send through photo evidence we will happily do so! Even at a discounted rate of 3500 rupees a night, this falls way below the standards of anything in the area. We asked to check out immediately but were told we wouldn't be able to do so as it was booked through hotels.com. The wifi didn't work throughout our two day trip, and I was informed rather nonchalantly by one of the managers that had been the case for 'a long time'. Awful breakfast and rude, unhelpful staff. A new leather bag was left in the room, when I went back about 6 hours later I was told it couldn't be found. I've been back again since and still nothing so I can only assume it was stolen. This experience has severely damaged our trust in hotels.com as a brand and this situation is resolved satisfactorily - we won't be using your service again and will be sharing this terrible experience on social media.

Amongst all other hotels in Palolem, this probably is your best choice. The hotel has very nicely manicured gardens, spacious rooms with a sitting area outside each room. The rooms were tidy but not squeaky clean and I would say it was overall quite an average hotel, a bit pricey for what you get, but you are limited by choices. The downsides are that the check in time is 1PM which we found quite inconvenient. We also paid for an extra bed for our companion who didn't join us for the trip, but they were unwilling to remove the extra bed cost, which I found pretty ridiculous. Also, because everything is on the ground floor, there were a lot of bugs in the room, for which they provided a net for the bed, but it was a bit of a put off as it was quite stained and appeared very dusty/unclean.

Beautiful location right on the beach. When we initially checked in we were shown to a small dark corner hut with no balcony despite our booking stating that we would have a balcony. I went back to reception to complain telling them that we had the worst room in the resort. I was told they knew that but there was nothing they could do about it. I persisted & eventually they showed me to a much superior room. The bar & restaurant staff are excellent. Breakfast is excellent & location is excellent.

I paid for a full sea view room. the pictures were misleading. The room is shabby at best. Luckily for me they have another property not too far away and they allowed me to switch rooms. The room at the other property was much better, with a better view.

The location of this hotel is great. It's right on the beach. Rooms are basic and could use some updating. The complimentary breakfast was very unappetizing. Staff is polite and helpful.

The resort itself was very pretty and they room well kept, however the room was so hot with the fan not really being very effective. Also the service was just okay