Hilton Garden Inn Devens Common

Location

Weird smell in room

The room was nice and large. The bed was comfortable and I slept well. The breakfast was one of the best I've had at a hotel.

Only one elevator was useable. I arrived just after 10:00pm, and the restaurant attached to the hotel was closed and many of the food places around were also closed.

In large part this hotel maintains the typical quality level of Hilton Garden. But they cut expense corners in too many places that diminish the experience of staying there. The worst is their showers. Showers on three separate days were all luke warm despite the "hot" water being turned fully on. Barely warm enough to complete a shower, and glad to get out all three days! Their every other day housekeeping was hit-or-miss. One time the beds weren't made, despite that being in the rate. Another day there was no second box of kleenix. The rooms are typical though this location cut corners there as well. Instead of dresser drawers you get shelves...as if anyone wants to get on hands and knees on the hotel carpet to make use of the floor-level shelf. One positive was the woman Naomi who staffs the breakfast. She worked hard every day, was personable and has a great work ethic.

We had a nice stay

What I did t like is after booking a room it didn't tell us that we needed a credit card to check in the young Hindu man had no care that we didn't have a room or couldn't get into our room on a holiday.after we returned to the hotel the woman Dee help us and she made sure we got our room and very polite she explained to us next time we would need a credit card we our bless and happy that she help us...as for the young man who no care that we couldn't get into our room and didn't bother to help our problem..

We have stayed here many times. We live that it is dog friendly, the desk team is always extremely nice and accommodating, rooms are clean. Tammy at the bar is an outstanding asset to the property. She is great to talk to and handles a full room at once. She's an absolute pro!

We asked for cleaning service when we left in the morning and came home to find the room wasn't done. Very disappointing.