The Retreat Hotel & Convention Centre

Great staff. Very helpful, accommodating people. Feels secure. Pool looked nice, but I didn’t manage to use it so I cannot say for certain how it actually is.

Property is very old and not very well kept/updated. My shower drained very slowly. All fixtures were old and worn. Ventilation in the bathroom was also very bad. Everything is damp always. The socket for the kettle was not functioning. Location is also not the best if you have intentions to visit around Mumbai.

There was banging going on the floor above. Some repairs. Horrible stay.

I think staff was really friendly! That impacted most when it comes to guest experience.

Breakfast was average. Swiming pool was good, but wish bird smell could be managed in the area.

Food was ok. But the breakfast spread is very less compare to other 5 star hotels. Some staff are good.

Below are the specific issues we faced: Non-functional Fountain in the Swimming Pool Area One of the major attractions of your hotel—the poolside fountain—was non-functional. Upon inquiry, the reception informed us it had not been working for two years due to maintenance issues. However, I personally visited The Retreat in December 2023, and the fountain was fully operational then. This contradiction is both confusing and misleading. A scenic pool view is a big factor for guests choosing your hotel, especially when we are paying a premium rate. Additionally, it sounds completely unrealistic that the waterfall has been under maintenance for 2 years. Absence of Birds and Aesthetic Experience On our previous visits, the birds that gathered near the fountain added to the beauty and charm of the view. This time, due to the non-functional fountain, there was no such experience. It felt dull and lifeless. Unavailability of Poolside Beds We were surprised to find there were no poolside resting beds available. We had to specifically ask for it, after which only a single bed was placed near the jacuzzi. This is highly regrettable for a hotel of your stature. Cold Water in Jacuzzi During the Day When we first arrived, we went to use the jacuzzi. Since it had just been turned on, the water wasn’t warm. The staff there said the water would heat up after a while, but even after almost two hours, the water remained lukewarm. It was not hot. Later at night, around 8 PM, when my wife and I used the jacuzzi again, the water was indeed warm. So why wasn’t the water hot in the afternoon when we used it earlier? I had asked my in-laws to use the jacuzzi in the afternoon, especially because they have back pain issues and warm water could have helped. But it was of no use—sitting in the jacuzzi during the day didn’t benefit them at all. It was just a waste of time. Dirty Window Glasses in Pool View Rooms Although we were allotted pool-view rooms, the window glasses (especially in Room

Lovely place to stay and unwind

There was a bit of a smell at times outside from fish dock

Loved it

Location