Appart'hôtel Odalys City - Monaco Les Hauts de la Principauté

The room was large with a small kitchenette cooktop sink sishwasher fridge and lg bathroom with standup shower. I wasnt on the view side. The hotel is quite an uphill walk from the train station but very enjoyable. Nice continental breakfast. I enjoyed my stay there.

Perfectly acceptable hotel with excellent breakfasts that you couldn't fault. Very friendly staff who went out of their way to be helpful, but...our ground floor room faced a wall and was always very, very dark despite the flawless sunny weather. In the end it became somewhere you didn't want to come back to because it was so oppressive. Some art on the walls would have helped break up the oppressiveness because empty white walls in a gloomy space in the end feels cell-like. So despite the friendliness, location and cleanliness, we can only give three stars. Have a thint what could be done to lift the room. Perhaps some lighting in the garden qnd something to break the room up a bit.

I have already complained to Expedia about the bad room. Checked in and noticed the walls had numerous marks, dents, scratches it felt dirty, showers mouldy, silicone coming away from shower screen so was leaking, bed mattress is hard and twisted, skirting boards been chewed by something and strong smell of sewage in bathroom. Mould/ damp in other areas of the room.

Wasn’t expecting to clean and take trash out in a hotel.

Basic room but clean, big balcony, great location.

Excellent location and service!

Property was in a great location, and it was clean. However on the downside: the property advertises parking for €14, it’s on the wall in the rooms, in the lift too. But when I asked for parking they advised they don’t do it. So why was it advertised?? The bed was also very uncomfortable. Incredibly low to the ground, and felt like sleeping on a plank of wood. The 6th floor stank of fish all night too. I likely would not return.

Overall the hotel location is very convenient, not too far from the Casino of Monte Carlo, about 10-15 minute walk; however it is hi up, so many steps to go down to where the action is, and of course, the same amount of steps to get back to the hotel. The room was relatively clean, but there was a sewage smell coming from the bathroom that didn’t go away for the five days we stayed there. We notified the reception staff, but they were not able to help, at times even rude to us. We also couldn’t connect to the internet at the hotel, it said no internet connection the whole time, and again staff were not able to help.

So, the room was great. However the younger blonde receptionist was rude. We arrived having booked (and with an email confirmation) that we had parking for the two days of our stay. She said well you can't have that parking now. When I asked why I was told they had 'lost a space' resently. I wasn't sent an email or given the opportunity to cancel and book elsewhere (and yes, I checked Junk email). When I complained I was told pointedly, that 'it wasn't her problem to deal with'. I asked to see a manager (both in French and in English so there was no language issue) but she refused that too saying it wasn't up to her to deal with parking (then it shouldn't be a service offered by the hotel as part of a booking!). We were able to use the parking for one night (the rude receptionist said till 11am, but another woman who was thankfully on the next day was apologetic that we hadn't had notification and let us stay till noon). We checked out of the hotel that day, despite paying for two nights so we could move somewhere else with parking (and yes, we paid for two rooms). We might have eventually found street parking in the wider area but we had a substantial amount of luggage and the idea was to have parking IN the hotel to avoid trailing around streets with it (we are both not young anymore). This was a bad and costly (!) experience for us. Parking was a key factor in our choice. When it was withdrawn a call was in order and the offer of a refund. Very poor.

First they did not have parking available as hotels.com said. They only have 22 parking spaces with height restrictions available for over 79 rooms. My bathroom had mould on the shower wall. You are expected to take your bedding towels and rubbish down to reception or can be charged for cleaning the room. I asked for extra pillows but were not given them. WiFi was rubbish not strong enough to video call. No parking outside either.