Hotel Schweizerhof Bern & Spa

Mostly great stay at one of the best hotels in the city. Very spacious room, luxurious bathroom products, overall accommodations. Turndown service and housecleaning was excellent. Front desk service was top notch, warm and friendly. Location is perfect if you are planning to use train system for daytripping out of the city. Jungfraujoch was a bucket list experience and the hike down from Eigergletscher to Grindelwald at the height of spring was a storybook experience. Our stay was almost perfect at the Schweizerhof. The security person in the foyer did aggressively ask us when we were returning to the hotel at 11:00pm one night if we were actually guests of the hotel as we were entering the front door. He seemed suspicious and acted like he didn’t believe we belonged at the hotel. It did feel like we were 'singled out' because one of us is a person of color, a mixed race person. We understand this is an issue in Switzerland and probably around Europe. It certainly is in the US. But we clearly entered the hotel and had room cards to go up the elevator, so the question felt unnecessary, hostile and racially motivated. After showing him the room card we were able to come upstairs. But he didn’t apologize or welcome us back to the hotel. Perhaps it is the policy of the hotel to ask guests after a certain time of day upon entering if they “belong” at the hotel. But it didn't go over well with us and left a bad taste in our mouths about the otherwise wonderful stay.

Muy lindo. La habitación cómoda. Buen servicio en general.

No tiene bidet el baño. Pero eso no hay en ningún lugar en Europa y USA. Deberían reconsiderar colocarlos

Very spacious and nice room. We stayed in April during a bit of a warm period. The rooms apparently have air conditioning but the lowest setting is 20 Celcius and it didn't appear to do anything; not sure the room every cooled to 20 degrees. The lighting has some odd combination switches that turn more than one lamp on (and off) at a time but the switches and light control is very finicky. Close to the train station and right at the edge of the old town and attractions, very walkable location.