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5 / 10 Guest Rating

Stipp Hotel Gisenyi

311 Avenue de la Comiche, Gisenyi, rw

Stipp Hotel Gisenyi - main view

About the Property

Luxurious Accommodation

Experience comfort and style at Stipp Hotel Gisenyi. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Upgrade to a room with stunning lake views for a truly unforgettable stay.

Wellness Retreat

Relax and rejuvenate at our wellness facilities, featuring a sauna to melt your stress away. Unwind by the outdoor pool or enjoy a game of volleyball and basketball just a short walk from the hotel.

Convenient Location

Located within walking distance to Western Union and Clinique medical de 'l Arche, Stipp Hotel Gisenyi offers convenience for our guests. Book your stay now and indulge in luxury and relaxation.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

A damage deposit of USD 150 is required. The host charges this 14 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5
Good4 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

B
Bonitus
Verified booking
friends
Standard Room
Stayed in Sep 29, 2023

"Exceptional"

10.0

Wonderful place! Would recommend to others

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jul 8, 2023

"Hotel vieillot et chambres pas au niveau"

4.0

Hotel tres bien situe avec beau jardin mais dans un etat deplorable. Chambres vieillotes, pas d’insonorisation, pas de prises fonctionnels pour recharger appareils électroniques, peu ou pas de wifi dans les chambres, et personnel peu à l’écoute.

Helpful?
V
Verified traveler
Verified booking
partner
Standard Room
Stayed in Dec 27, 2019

"Good"

2.0

The Higiene in this hotel is next to none, the hallways smell like dirty bathrooms, as well as the rooms. We found bugs on our beds. And the breakfast was horrible. The staff made me a receipt attached to two wrong payments made by different cards which I have no idea who’s they are. The bathrooms were so filthy we did not even use them. Even after asking for it to be cleaned We had a horrible time in these facilities, unfortunately. Never going there again. Not worth it.

Helpful?
K
Kimberly
Verified booking
Standard Room
Stayed in Jul 10, 2017

"There are better options in the area"

4.0

I've stayed in Gisenyi several times and i've tried some of the other hotels in the area. So this is mostly a comparison with what else Gisenyi has to offer. I stayed one night. This hotel has some great amenities like a gym (I did not see it), Pool, and Sauna. They are also very close to the border with DRC. However, I would argue that it isn't worth the price. This hotel is outdated. The room I stayed in was quite tight, and the bathroom very small. Though the bed was nice and the balcony was great. The breakfast was meh, mostly the breakfast foods were not well presented and the table cloths were not clean. Bigger than that, the hotel did not seem to know how to verify my payment through hotels.com. They accused me of not paying and threatened to call the police. I asked them multiple times including the time they knocked on my door at 9pm, to please call hotels.com. The first thing I did was email them my reservation confirmation. While they continued to say that I had not paid. I found them to be very rude, unprofessional, and accusatory. In the end, I called hotels.com and hotels.com called the hotel to confirm the payment. I could not recommend this hotel again. There are many better hotels at a cheaper or equal price point.

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