Hacienda Hosteria Chorlavi

Sehr hillfsbereites Personal trotz reduziertemService.Ueberhoehter Preis bei reduzierter Leistung.

it is a beautiful Hacienda. Has really nice gardens. Their rooms were comfortable.

I think the property can improve their service to elderly. For instance, have grab bars nearby the toilets and in the showers. Perhaps also a grab bar close to the Jacuzzi. the access to the swimming pool could Also have in mind elderly and add a better set of steps. the hidromasaje could also have bars for people to hold on to. the staff could have a hand out with information ( addresses) about where to eat when the restaurant they have is not open. when welcoming they should let people know if the tours available. we learned about yours towards the end of the stay snd we could not get one we wanted.

Very confort rooms and superb food

All was good

The check in process was awful. The hotel staff attempted to have me cancel my reservation which had been already paid, so that the hotel could charge me additional for what they claimed were “taxes.” The taxes were paid with my reservation. Once the hotel staff determined that I live in the United States they wanted to add additional fees to my reservation. The hotel staff wants me to pay additional for my two rooms that I reserved, I paid $211 for the two rooms and they want me to pay $260, initially they claimed the additional fees was because I was international, now they claim there are additional taxes, lastly they claimed it was because my mother decided to join us on our trip (she was not included in the reservation). They also called in the phone asking me prior to checking in asking me to pay cash as they knew I was coming from the US. This is unacceptable! The hotel should not be listed on Expedia due to their predatory and downright shady business practices.

the staff was incredible the food was fabulous.