Best Western Plus Thionville Centre

Personnel agréable

Pas de place de parking pour les clients de l'hôtel

Personnel au top, emplacement

Pas de climatisation dans les chambres, horrible

It was clean and very central

Some of the staff was very kind but some had really no interest in helping.

Le personnel était très agréable, la chambre est propre et spacieuse. Le petit déjeuner est très bien.

Our stay at this hotel was very disappointing. During the night, one of the ceiling panels actually fell down because water had been leaking from the air conditioning unit. The carpeted floor became completely soaked, and we had to place towels all over the floor to limit the damage and keep the room usable. This is not something guests should ever have to deal with. The bathroom drainage was also almost completely blocked. Every time we took a shower, water flooded across the bathroom floor. It looked as if the drain had not been properly cleaned or maintained for a very long time. The room itself had a strong and unusual chemical smell that was unpleasant throughout our stay. The breakfast buffet was by far the poorest hotel breakfast buffet I have ever seen. They placed raw eggs on the buffet and expected guests to boil them themselves. Seriously, am I supposed to stand there cooking my own eggs? If guests have to prepare their own breakfast, it should not be advertised as a buffet, or at the very least it should not be charged as one. Communication was another issue. The staff member responsible for the breakfast area spoke very little English. Something as simple as asking for water became unnecessarily difficult. Overall, the hotel appears poorly maintained, the breakfast offering is inadequate, and the service falls well below what should be expected. I would not stay here again and cannot recommend it to others.

Nous avons tout aimés