Sheik Istana Hotel Chiangmai

The hotel was super cute and had a lot of character. The staff was beyond friendly and check-in was super easy. It is just an older hotel. And I needed somewhere a little more modern and with a few more upgrades to accommodate my needs.

Booked and paid for 7 nights in advance. Arrived with no room was available due to their major facility plumbing issue and had to check into a two-twin bed room instead of one king bed as booked. The facility was very old, dirty with bad odor. One of the worst sort of the bad odor was their dark color toilet mat. This very dirty toilet mat would had never been cleaned nor replaced for months. Tried of this very inconvenience and decided to give up and moved to a different hotel instead. The even more disturbing news was both of the Sheik Istana Hotel and Hotel.com were putting a lot of effort not to refund the remaining unused nights. This was very unacceptable and definitely had to sort it out at BBB, FTC and CFPB.

I had a fantastic stay at Sheik Istana Hotel and can’t say enough good things! The hotel was conveniently located close to the airport, and the amenities were amazing. Rooms were clean, air conditioning was excellent and beds were very comfortable. But more than anything, the customer service and amazing kindness of the staff was unparalleled. Despite check in hours ending at 10 PM, when I messaged asking what I should do if my 9 PM flight was delayed, the staff generously said that they would wait for me. Even after checking out of the hotel, they offered any help/ support I needed. Will definitely be staying here again if I am back in Chiang Mai!

La amabilidad de su personal, sin lugar a dudas. Faltaría más servicios tipo bar-restaurant entre horas

位置離古城稍遠，出入都要坐車。周邊食肆選擇不多。但酒店職員態度友善，耐心解答問題，協助call車，服務非常好。

プールも広くて、朝食も美味しくとても素敵なホテルでした☆川沿いなのでリゾート感もあります。 のんびり滞在するには最適です。スタッフさんに言えばgrabでタクシーを手配してくれます。大体１００バーツくらいでした。旧市街からは離れているので、観光メインの方はもう少し市内寄りがいいかもしれません。欧米人が多かったので静かなのもよかったです。私たちはホテルでのんびりしたかったので、とてもよい滞在になりました。(#^.^#)

Nice location and friendly staff

Really nice room very spacious, clean . The staff were very helpful and couldn’t do enough. · The location is a little bit out which required a few taxis or grab but it did mean that the hotel was much quieter which was good.the breakfast is very nice. big pool ,big gym. it worth you to experience.