The Westin Guadalajara

The service from the staff was great. The hotel room was dated and not kept well.

Great

First class service and lovely respite on the last leg of our Mexican road trip.

I stayed for 5 nights using my points in May. When I arrived, I didn't see any bellhops, so I directly entered the lobby. The lobby is quite spacious and I friendly agent greeted me. I gave my reservation details and was immediately upgraded to a premium view at the 18th floor. The room was pretty nice and spacious, with gorgeous views of the city and mountains. The windows were floor to ceiling, but it was very difficult to open the curtains. Thankfully, the engineering team came and applied wd-40 to fix it a bit. The bed was pretty comfortable with plenty of plush pillows, but I did notice some stains and cuts from the sheets. The TV was large and had ample amount of channels. There was a mini bar, but I didn't use it. Instead, I used the complimentary safe in the room. The bathroom was clean, but water pressure from the sink was light. The shower was rain water and it was nice. The white tea bath products smelled nice, but could have been a bit stronger. Ample towels were provided, as well as travel sized soap and lotion. The lobby was spacious and had a bar. Drinks were hotel expensive, but good quality. I did enjoy their poke bowl at a reasonable price in their sushi restaurant. I also enjoyed their sandwich in the Starbucks inside. The restaurant upstairs had delicious breakfast buffet with various hot and cold options. It was pretty expensive for 20+ dollars, but it was free for Platinum and higher members using that option. I did also enjoy the free 1.5 hour vodka experience they had over there. There was sadly no pool to enjoy, but the exercise room had ample equipment. The service was good, but short of four diamond quality. For a four diamond hotel, it should have bellhops, valets, and concierge. Even though they are provided when requested, it should be proactive service than reactive. Staff are friendly and helpful though, but they may want to do more research though as different information were provided from various staff (like the location of the vodka event). Even with some of the flaws, and the lack of proactive service, I still found Westin to be a nice upper midscale 3 diamond quality hotel. The service is still friendly, the lobby is inviting, and the rooms were comfortable with great views. I also enjoyed the food at the restaurant. I would visit again if the points are right, and especially when bellhops and concierge services are provided for this AAA rated 4 diamond hotel.

Maybe I’ll change to Westin from Marriott. Great check in from Jasmin. Nice upgrade to a high floor corner suite. Fantastic. Prompt delivery of a second bathrobe, followed by a knock with the delivery of complimentary and excellent cream puffs. Nice bed, nice views, quite comfortable Dave for the wailing from children next door. Buffet breakfast was spectacular, with omelette station and everything else. The downsides No soap in the shower dispenser. Wonky thermostat in the living room, and the killer, Constant drum beat Disco pounding elevator bmusic all through the hotel even at breakfast. During breakfast some one woke up and put on some moderately soft vocals. Very annoying. Will put on top of most Marriott any time. Now one of my favorite hotels. Thank you.

Great hotel, it is very nice and very clean. It is LGBT certified. Great bar, great room service. The only thing i did not like, was that its not properly insulated. We were on the 9th floor, and i could hear dogs barking from the project across the street. and street noise..... Also the surroundings are not great to look at. But if you stay in that bubble its basically great.

Great location, super clean and friendly staff.

This place was great. The whole time I felt safe and the hotel staff are very friendly. They helped us get a taxi every time we needed it. The best part of all was the location. Close to a lot of places we wanted to visit. Definitely would stay here again.

The water pressure was great but the faucet was very hard to open and close. Breakfast needs some improvement. Like the cheese and bread was very dry.