1801 First Luxury Inn

Upon arrival, we were shown to our room but were not provided with any information regarding keys or building access. No key was handed to us, and after searching, we believe it may have fallen behind the table where your staff member briefly placed it. Lacking a key, we had no means to lock our room and, assuming this was acceptable under the circumstances, left it unlocked when we went out. Additionally, there was no staff present at reception when we left, so we had no opportunity to inquire about the key or access procedures.​ Upon our return, we found the entire building locked with no way to re-enter. There was no signage outside indicating what to do or who to call in such a situation. I reviewed all correspondence from your establishment and found no information about building lockout procedures, curfews, or access instructions. Multiple calls to your contact number went unanswered, leaving us stranded without assistance.​ As a result, we were forced to book another hotel at our own expense—an unplanned cost that we had not budgeted for.​ This experience reflects a significant lapse in guest service and safety protocols. Given the circumstances, I am requesting a full refund for our stay.

Wonderful experience. Beautiful property.

Wonderful place to stay. Close to everything, and staff/ owners were helpful and amazing. Breakfast each morning was exceptional.

Great location, a bit outdated. Food and service are excellent

We loved how cozy the room was. Ours had a reading nook and it was our favorite hang out place. We also loved walking to downtown Napa and enjoying restaurants.

Everything about our stay was wonderful! The location was perfect. The full breakfast every morning and wine reception every evening were amazing! I highly recommend this inn for anyone traveling to Napa!

Overall nice property. We went during off season so they were doing roof repair which I wish they would have let us know ahead of time. The bathroom was freezing and the heater did not work to warm bathroom. The owner was sweet and apologetic. Breakfast was amazing.

Everyone associated with this marvelous Bed & Breakfast should be complimented. From check in to check out we had a wonderful stay. The fireplace worked brilliantly. I’m gluten intolerant and yet the chef prepared the most delightful muffins for me while the rest of the breakfast meal was sumptuous If your coming to Napa 1801 is the perfect place to stay

Great hospitality, beautiful and private spaces!

Great staff, property, and location!