Stoke Place Hotel

Room is cold and there is no running hot water, this was reported to the hotel management who couldn't care less about it.

The room was tiny. Large gap under the main door and bed right by it. You could hear everything, no privacy. Room was tired, flaking paint etc. Staff were polite but had to find someone to check in.

System was down when i checked out, I was told I would receive an email with my invoice. It didn't arrive and I called and asked for it again and it still didn't arrive - not happy with such a basic requirement not being met.

Stayed 1 night,clean comfortable room, good facilities, nice restaurant, staff friendly and helpful

Amazing place, beautiful setting and great value. Shower plug was blocked so ended up flooding the bathroom floor as it was a wet room style shower but apart from that very nice.

Walking around the property provides an excellent strolll

This was an interesting hotel as on the outside you think your going to a luxury manor type place but the inside is another story. Very tired and run down in many places shabby chic but not intentional. The whole hotel looks in need of a real makeover as the lack of investment really shows when you look closely. The staff were helpful and the gardens / setting beautiful but if you want real luxury it’s not the place to find it.

Nice property but we were in a Garden Room which was not so nice - the website should explain more where these rooms are, especially as it was the same price to stay inside the main building in the same room type (those garden rooms should be cheaper). It was annoying to drag suitcases across the gravel so far. We had noisy neighbours Sat night at around 3-4am. The breakfast was fine except we were not given a menu, therefore didn't know we could order fried, or poached eggs, or things like porridge. We were just shown the buffet. Everyone very pleasant to deal with though.

Comfortable, clean, plenty parking, ticks all my boxes for a business trip.

Rooms very dated and in serious need of refurbishment. The windows are old and rotten which made the room very cold. There are wooden floors too which make the room colder and the floor boards are extremely noisy. A heater was provided so I am guessing that the hotel knows about this issue. The ceilings are high and the lights were covered in cobwebs and had obviously not been cleaned for some time. Old wooden bed frame that looked like it has seen better days. Tiles in bathroom were chipped. This is not a 4 star hotel!