The Rose & Crown, Ashbury

Quiet area, comfy beds and excellent food. Would highly recommend

Upon arrival, we were told that we had reserved the dining room, despite showing our Booking.com reservation for a twin room with two beds. We were told they did not know how this could have happened and that they could only offer us accommodation for 2 nights instead of the 5 nights we had originally booked. Although we explained that it was impossible for us to have booked the dining room because it is not even offered on Booking.com, they continued to insist that we had done so. In particular, the manager, Cindy, showed very little professionalism or willingness to take responsibility for what had happened. They claimed that they had tried to contact us, but in reality they had only sent us a message two days before the start of our stay, even though the reservation had been made five months earlier. We decided to contact Booking.com to report the situation, and only then did the accommodation offer us the two nights free of charge. However, if we had not contacted Booking.com, they would not have made any gesture of goodwill. Finally, after speaking with Booking.com, they acknowledged that booking a dining room was not an option available on Booking.com and that the mistake had indeed been theirs. It was only at this point, two days after the initial incident, that they apologized and accepted responsibility for their error. Despite this, we were only able to stay for 2 of the 5 nights we had originally reserved. The attitude of the staff handling the issue was extremely poor from the very beginning. Rather than accepting responsibility for the mistake, they repeatedly claimed that we had made the reservation incorrectly. If an error has been made, it should be acknowledged and addressed immediately, not blamed on the customer without justification.

Exelente unicacion, todo perfecto

Nada

Very attractive building in the countryside.

Liked everything

Very friendly, great room and view, super breakfast.

The Rose and Crown is a nice pub with very good food, the staff were friendly and happy to talk about the nearby sights. The village is near the Ridgeway walking path, which is why we came to stay in Ashbury. The restaurant and pub are very nice with good food and nice indoor and outdoor seating options.

Some features of the room and the upstairs hotel had some deferred maintenance issues. There is plaster damage in the upstairs hallway that looks bad and the faucet in the bathroom needed a bit of extra manipulation to get it to shut off.

Ambience Welcome Food delicious Room spacious

Maybe some fresh paintwork in bedroom, particularly the rusted radiator

Net hotel, behulpzame staf

Bed was veel te klein, slecht geslapen daardoor

The location is perfect for walkers who are completing the Ridgeway path and the pub can be accessed almost directly by a short footpath leading down from the Ridgeway, through fields. The landlady and staff were very helpful and the rooms are well-equiped. The dinner menu is also good.

The bedroom and bathroom windows could not be opened....so the room became a little uncomfortable at night, during the current heatwave.

A lovely place to stay over the pub, had a cozy cottage feel to it and the fish and chips were great. Beds were cozy and comfortable. Shower wasn't the warmest but it wasn't cold and got the job done!