Lago Resort Menorca Casas del Lago - Adults Only

Laura at the reception is exceptional. From the check in she was very helpful and professionally helped with my parking issues. Waiting staff are also very friendly and helpful! Would recommend this hotel if you are looking to stay in Menorca. Regards, Begench

Beautiful hotel on the marina with brilliant pool to relax in. Breakfast was a big hit.

Good stay

Our experience at the hotel was disappointing, especially with service and communication. We contacted the hotel several times before our stay to say it was a birthday trip—after seeing reviews about others receiving thoughtful touches—but got no reply or acknowledgment on arrival. That lack of care continued throughout. Twice, a cleaner walked into our room without knocking—once while we were changing and again while someone was in the toilet—even though the “do not disturb” sign was up. We booked kayaking through the hotel thinking it was guided, but nothing was explained. When we saw we’d have to carry the kayak ourselves and go out alone, we didn’t feel comfortable and didn’t go. We were also given the wrong taxi number after visiting Cova d’en Xoroi and ended up stranded for two hours, asking other tourists for help. The spa wasn’t turned on when we arrived, and there was no one around to assist for 15 minutes. On day one, we used our €40 voucher to book a sunbed, but it was taken when we ordered water, with no explanation that it was actually a drinks credit. We only found that out on day three. It also felt unfair to charge €80/€40 for beds as hotel guests, especially as we couldn’t get one most days—and service clearly dropped when we weren’t on them. Our room didn’t match the photos online, two of us had to use an open shower with no privacy, and the room wasn’t cleaned or sheets changed on some days. Overall, it felt impersonal, disorganised, and disappointing.

Stayed here July 15-19. Advertised as a 5 star - it’s is 100% not a 5 star hotel. 3 - 4 (pushing it) When I arrived I had to wait over 5 hours for a room. When I got one, it was facing a car park and stank of cigarettes. Moved to another room, still really poor. Marina facing - you can reach the sink from bed. It’s a very tired hotel. Expedia really need to get these standards better! Area is also very tired, loads of shutdown shops, restaurants. Terrible restaurants, like going back to the 80s. Staff were on the whole good. Bar one receptionist who needs customer service training. And the pool entertainment “DJ” plays the same sound track over and over every day. Given it’s “adults only” loads of irritating kids thinking they’re at an Ibiza pool party.

Amazing trip LAGO really go the extra mile to make guests feel special (they decorated the room for a birthday surprise, with balloons and complimentary wine). We went half board this time and it was well worth it , the food is delicious and beautifully presented. Everything is so clean and well kept with a really chill laid back vibe. The pool and DJ was great and the Saturday night entertainment by the pool fabulous. Definitely coming back again.

In general it’s a nice resort. We stayed in a marina view room and had a large outdoor space. The room was a bit tired and minimalist. The air conditioning wasn’t very effective at all and the hotel gave us a fan and a portable air conditioning unit which was appreciated. The fact they had air conditioning units to hand indicated to us that they know their air con isn’t great. The breakfast had good variety and the staff were pleasant in the morning. The pool area was kept clean. The gym was ok but it was quite warm as the air con wasn’t very effective.

Nice hotel and the standout would be the pool and sun lounger, Balinese bed. Drinks offered by the bar were very tasty. The AC did not work properly and the temperature could not be adjusted so we had to ask for standing fan. We felt like this is not something that should be expected in a five star hotel especially during scorching hot summer. We went for the half board option though quality of food was good they could do with more selection on the menu. Staff were friendly and helpful. Overall the hot room was a huge letdown. They definitely should look into installing better AC units especially for room like suite where the area is huge.

The ac didn’t work well and it took 2 nights before we were given fans. The staff was polite but not very helpful.

Elegant Excellent food and service Modern Quiet