Gran Hotel de Querétaro

I am so thankful to the staff of Gran Hotel Queretaro. I left clothes in the room the last day I stayed, and the staff went the extra mile to return them to me. We organized a taxi together, but thanks to their speedy action, I was able to get my clothes back! The Hotel is historic! Tall ceilings, huge rooms! Super nice staff. But there was a bit of outside noise from the town's festivities. You'd better ask for an inner room so you don't hear it all. Balcony rooms are super nice, though!

The noise outside the hotel. There was a festivity, and it went on until 2.30 am. The other days it finished at 11 pm

Todo excelente

Beautiful architecture, great location

The property is located on good. Area.

The property is excellent but the problem is that the room was the room smell, terrible like humidity the carpet have stains that are very visible. The air conditioning machine doesn’t work properly and makes really weird sounds. It was impossible to sleep with those sounds and now trying to get a refund, but they don’t respond? Bookings system is horrible

Situación

El mantenimiento de las instalaciones

I really enjoyed my stay at this hotel. I was pleasantly surprised, as I expected the facilities to be a bit old given its central location, but everything was actually very modern. The bedrooms were lovely, spacious, and offered great views. The entire staff was very pleasant, especially the bellboy Victor, who was a true gentleman and incredibly kind. The location is excellent right in the city center, with plenty of attractions, restaurants, churches, and a great atmosphere just outside the hotel.

The only downside was that arriving by car can be a bit confusing, as it’s not very easy to find the hotel’s parking. Also, the parking is not included and requires an additional fee, which would have been nice to have included in the stay.

Beautiful building and friendly staff

WiFi was spotty