Holiday Inn Express & Suites Charleston Arpt-Conv Ctr Area

Great breakfast bar.

What can I say? My experience was superb, from the friendly greeting on arrival, check in process, daily housekeeping if needed, hot breakfast, firm bed with soft pillows, blackout curtains, spacious, clean, no noise from the airport, prime location and late check out available. The five days I stayed was much needed and Holiday Inn Express delivered in every way. One minor note is the entrance to the hotel comes upon you quick so you have to pay attention. I recommend this hotel and will be back!

**Warning LONG REVIEW** But cannot recommend this hotel so highly without it! If you don’t want to read it all, at least skip to the part about Kevin and Gavin mid paragraph. We stayed in a standard king room with a mini fridge and microwave. Our stay was excellent! The hotel was clean, the breakfast buffet is great with lots of options. Their coffee machine is great! Grinds the coffee beans and brews your cup when you are ready for it instead of sitting in a pot all morning! And it’s NOT kept in a carafe to stay lukewarm. The pool, hot tub and workout area are very nice. The area was safe and we did not experience any concerns for the safety of our things, our car or ourselves. The bed was very comfy. The room was spacious and cozy. But let me tell you about Kevin and Gavin. The hotel manager Kevin was so helpful and extremely accommodating. We are IHG members so on the day of our check out we requested a late check out of 2pm. My husband and I were in town for the weekend to help out with a huge Elevation Church outreach weekend. On our check out day, we were serving at the Gaillard center and things were going longer than we had anticipated. We are cyclist training for a huge cross country bike race and were traveling from the mountains in NC where we had done some cycling training. So, we had our very expensive bikes with us. We did not want to leave them on the back of our car the whole time we were going to be serving at the Gaillard center so we decided to leave the bikes in our hotel room thinking we would be able to get back to the hotel by 2pm to load them up and head home. When I realized that we were not going to make it by 2 and that we were most likely going to be MUCH later than we thought, we decided to just stay another night. When I called Kevin and explained everything he immediately began helping me navigate my way through extending our stay and insuring that he would instruct housekeeping that we would not be checking out that day and that our room was to remain untouched. He gave me peace of mimd that everything was taken care of. And when we finally did arrive around 5 that day Kevin was already gone for the day. BUT Gavin was at the front desk. Gavin was amazing as well! There were two guys truing to check into the hotel and were apparently here for some type of construction work. Their company card was not pre-authorized so it required Gavin to make a couple of phone calls to get authorization, both men gave him a bit of grief, but Gavin handled it with humility and very professional. When it came time for him to check us back in, he was very well versed in our situation and began the check-in process. He ran into an issue he wasn’t sure how to navigate through, but he immediately apologized, explained this was only his second week at work and needed to call his manager. Which he did. He called Kevin, who was able to walk him through exactly what he needed to do and we were all set within a few minutes. Gavin was under some pressure by the guys before us and the customer that came in behind us, BUT HE HANDLED IT ALL SO VERY WELL! He was a very polite young man who was intent on doing a great job serving everyone. I know this is a long post, but we do not give enough praise or recognition to those who do a good job. Often times it is easy to get on a review and post all the things that were wrong or inconvenienced us, but there are still good people trying to do a good job in the service industry… AND AT THIS HOTEL YOU WILL FIND KEVIN AND GAVIN TO BE SOME OF THOSE PEOPLE! Highly recommend this hotel and we will be staying here when we are in the Charleston SC area!!

Friendly employees, very clean rooms & great breakfast!

We came to Charleston for an event at the coliseum. The hotel was only a few blocks away, and they provided a shuttle. It made it so much easier than parking there. The hotel itself was well maintained and clean. The bed was comfortable and the room was spacious.

I feel the price was unusually high for this property, which is not updated, compared to other Holiday Inn hotels I'vestayed. My mattress springs were sticking me when I laid down. My microwave was missing a wheel, so it didn't spin properly. The air also didn't work compared to what I'm used to.

The hotel was fine and comfortable, but there was a problem that they haven't resolved. On Saturday the 26th, between 7:20 am and 8:20 am, I was at the gym and left my wallet on the elliptical. I went out to breakfast and remembered I had left it. I went to look for it; it wasn't there. They had it at the front desk, but they had taken it out and stolen my money. It was $125, 12 $10 bills, and 1 $5 bill. They didn't give me a solution, claiming that the cleaner would arrive on Monday. I think it's really bad that they didn't check the cameras to resolve the problem. I can't be back on Monday because my stay isn't until Sunday. In short, they robbed me, and no one has been able to give me an answer.

No hot water in the shower

Hotel was very clean and complementary breakfast was the best we’ve ever had! Location made it easy to get to Mt. Pleasant and the beaches as well as historic Charleston without paying the high rates to stay in either of those places. Everyone who worked here was incredibly friendly. We used the pool, hot tub and treadmill during our stay and everything was clean and in working order. I appreciated the easy access to the washer and dryer (which even got everything dry without having to run an additional cycle unlike any coin-operated dryer ever). We will definitely be back!

Flights had been cancelled due to bad weather, The hotels in the area were buzzing with long waits and cranky passengers. We arrived very late at night, traveling with an active toddler, tired and exhausted. We found Shantiea Pryor at the desk. She was soooo help, patient with our daughter.. We got a room and with minimal wait. The next day staff were also very gracious, sent us extra towels gave directions and just gave us lots of love. Breakfast hot n cold was included and they had a go bag if you needed to. This is my 2nd Stay at the IHG and I am very Happy.