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8 / 10 Guest Rating

Festa Winter Palace

Borovets, Samokov, 2010, Samokov, BG

Festa Winter Palace - main view

About the Property

Escape to the enchanting Festa Winter Palace, where alpine charm meets unparalleled comfort!

Indulgent Spa Services
Revitalize your body and spirit at our full-service spa, offering luxurious massages, rejuvenating body treatments, and refreshing facials to ensure your ultimate relaxation.

Exciting Amenities
Dive into fun with recreational facilities such as a vibrant nightclub, an inviting indoor pool, and a refreshing steam room. Enjoy unparalleled service with our 24-hour room service and two on-site restaurants for your dining pleasure.

Comfortable Accommodations
Unwind in one of our 66 air-conditioned guest rooms, complete with private balconies, minibars, and deep soaking bathtubs for a tranquil escape after an exhilarating day on the slopes.

Book your unforgettable stay at Festa Winter Palace today and experience the best of Samokov!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Newspapers in lobby (surcharge)
Arcade/game room
Nightclub
24-hour front desk
Terrace
Garden
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Cashless payment methods are available for all transactions.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent20 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

E
Elizabeth
Verified booking
Standard Room
Stayed in Feb 21, 2022

"Good"

4.0

The hotel is dated throughout. The staff were

Helpful?
S
Stanimir
Verified booking
Standard Room
Stayed in Mar 7, 2021

"Classy holiday in a real palace."

10.0

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.

Helpful?
V
Verified traveler
Verified booking
partner
Standard Room
Stayed in Mar 7, 2021

"Exceptional"

10.0

Our stay was great. I definitely recommend this hotel.

Helpful?
I
Ivan
Verified booking
Standard Room
Stayed in Feb 17, 2021

"Exceptional"

10.0

Amazing hotel! Great location and such a good stuff! Definitely will come back!

Helpful?
I
Ivan
Verified booking
Standard Room
Stayed in Feb 16, 2021

"Exceptional"

10.0

Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in Feb 8, 2021

"Excellent"

8.0

It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.

Helpful?
P
Petko
Verified booking
partner
Standard Room
Stayed in Oct 19, 2020

"Exceptional"

10.0

Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.

Helpful?
C
Carl
Verified booking
Standard Room
Stayed in Mar 15, 2020

"Brilliant stay at the winter palace"

10.0

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.

Helpful?
J
John
Verified booking
Standard Room
Stayed in Mar 13, 2020

"Room not as advertised"

8.0

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.

Helpful?
T
Tenna Ann
Verified booking
Standard Room
Stayed in Sep 24, 2019

"Not a 5 star hotel"

2.0

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...

Helpful?
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