Thea Luxury Resort

The hotel has a very quiet and wellmaintaned area. The staff are informative and vary polite. It is 7 min to the town by walk.

Do not stay here at any cost the staff is very Rude with bad attitude. They need special training in hospitality industry & diversity, When you don't buy tours from them which are enormously high priced they change their attitude and get totally unhelpful. This place is so remote even taxis and tour companies dont know how to get there or want to pick up or drop you there. They charge Eu 5 for ride to town, & daily bfst. There are dogs and cats running around even in the dining room they dont even care if some guests may have allergy. Breakfast is same Basic everyday cereal toast boiled eggs left over god knows how old Bacon and scambled eggs that nobody touches. Hotel grounds are good but staff is Extremely rude and times feels like discriminatory based on your skin color. We were told flat out on our face they dont like to rent it to people from our country. we are from USA and proud to be american have never been treated this bad. . So did he mean they don't want Americans? There were personal comments made by one that your wife is a boss. Guess they don't like foreigners with brown skin & women. very bad if they think that way todays day and age. As airport transfer was included in their listing. We had notified them for airport transfer two days in advance and last minute he started giving us hard tine that he can choose not to give us ride and our flight was leaving in an hour and he started telling us to go get cab. They charged us Eu8 extra tax which was not on bkng

It takes a lot for me to write a review. 1) I have never been treated anywhere near as obnoxiously rudely as I was by this hotel. The employee who met us for our 12:30am check in was insulting, left us in the dark for 15 minutes while he went to his office, and complained loudly about having to check us in that late despite us arranging for it in advance. The employee spitefully suggested he might not give us the room and that we go find another place when we said that we booked an apartment with a balcony room, rather than the isolated bungalow he took us to. It bears repeating that he said these things in the middle of the night on an unfamiliar island, which was a little scary. I used to dismiss reviews of check-in as unimportant. However, this tainted our whole time on Santorini. The manager didn't seem concerned when we raised these issues to him, and sided with his employee. The manager certainly didn't offer any kind of consolation or discount. 2) We booked the place partly because it advertised a free airport shuttle. After we booked, they told us this was only free for people staying 3+ nights and only during certain hours. These details were not on the site or confirmation, and we showed that to them. They admitted it may have been a mistake but still refused to waive the charge. 3) I would recommend spending $10-40 extra per night for any other place than this.

The staff were good at communicating and very welcoming. The space itself was clean and bright. We had a comfortable stay.

Staff is very rude and location is so far from main road. To go to main road you have to walk 15 min on narrow dirt road. Breakfast iis not good. Also they said free air transportation but they charge me $20 and said this is becaus it is 6 am. So purely to robe people.

Good people good experience great trip had alot of fun in sandorini and a dream came true......hotel people bery helpful and accomodating

First impression was WOW!!! And there was no disappointment. Dimitri the owner and his staff were wonderful. The property has a beautiful view of the Mediterranean, a 10min wall to Fira. Breakfast was included and incredibly delicious (home made yogurt, jams, syrup made by Mom) best Frappe I have ever had. Dimitri recommended and had our excursion (catamaran booked in no time). He took care of and had a car rental for us in minutes. Pool area was beautiful and clean and Wifi actually worked!! Would definitely book here again!! Thanks to everyone at Thea Studios for an unforgettable time.

My family and I stayed here for a couple nights. On the whole it was a good experience, we only had issues with one of the rooms’ bathroom. There was a drainage issue that eventually was resolved, but it took a while for them to get to it. The hotel staff and owners were very pleasant and helpful with giving us tips on how to map out our stay.

Overall our stay was good. The facility was very clean and comfortable. It is very out of the way if you don’t have a car. When walking you have to take a very odd/somewhat abandoned path that wasn’t mentioned when reading about the hotel. Not right in Thira. Pool had a nice view but we didn’t end up going because nothing was around and other than breakfast you had to order food in. The service was really terrible when we tried booking a sunset cruise; he started yelling at my friend in Greek (as she speaks greek) and was swearing because we left it last minute yet we were able to get spots for that afternoon no problem. Also they do not have a free shuttle to and from the port which is very inconvenient considering their location.

My response to the manager who wasn't happy with my feedback: Please know that I was merely describing the hot tub as "small" and not criticizing it because it was small in a bad way. The hot tub can only fit one person. It's a matter of fact and I think potential customers would like to know that. Regarding the upgrade, I didn't know we were given a bigger room. We didn't ask for it but did appreciate it now that we know. In fact, I wrote that the room was nice with a small hot tub. But please don't assume that we weren't appreciative or happy of the upgrade especially when I wrote that "the room was nice." Re-read my comments. Also, my comment of having to pay 70% of the hotel cost at the hotel and not during time of booking reservation was intended for hotels.com and not so much a criticism of your hotel. This is my first experience with hotels.com to pay at the hotel rather during booking. I think potential customers would like to know these things so that they can avoid these surprises when they get to your hotel. It makes it easier for travelers to take care of the financial aspect of lodging prior to taking a trip. That's why we apologized to you for the misunderstanding and you yourself mentioned that many of your customers have complained about this. Lastly, your staff has been very helpful and did provide a lot of information. You as the manager could have thanked us for staying at your hotel and at least asked how our stay was. But you didn't.