The Ungasan Clifftop Resort

The pool villa view itself is quite nice also the size of the villa is smaller than expected, the amenities are nothing more nothing less than expected

The butler got my name wrong after we stayed there for the night, he was unwilling to offer us service, told us to take a grab instead, the the check in was slow and we didn’t get a late check out not even half an hour but we’re there for honeymoon, the entire experience service wise was not pleasant we didn’t feel welcomed and whole experience was quite reactive instead of active serving, there were 8 monkeys in our pool and we did mention it to them, we just wanted a swim after the monkey is gone, he or the hotel should offer to clean the pool instead of me asking you to clean the pool, it’s common sense, given there were 8 monkeys in the pool, nothing was really done to make our stay feel special we got the feeling they wanted us to leave asap, your staff at the Sunday club was also slow, the priority should be given to in-hotel guests, and we had to stand there and wait, I saw where my name was listed and I reminded her in on the second page on the top of the page and she still didn’t see it, you gave those batches for Sunday club we should have been let straight through, everything in this hotel was poorly arranged there’s not service involved for the amount of money we paid, he the butler should have offered to help with transport with breakfast with afterwards transport or any sort of activities, he did not offer, he is not willing to give us the pale ale and told us to get a bintang instead because he doesn’t want to walk all the way to the restaurant bar maybe. You think these things go unnoticed but every details counts, you call yourself 5 star hotel resort and yet your service cannot be even compared with to a little treehouse in Ubud

Everything! Room, resort, beach, food, staff.

Nothing.

Absolute perfect everywhere you turned. And the beach is incredible. The staff are amazing.

Nothing at all

The Ungasan is in a perfect location with the most beautiful backdrop

Amazing hotel the room we stayed in was lovely and the staff could not have been more accommodating for the whole stay

The lesser offering when taking breakfast at the beach club

If i say everything , i would not be lying. I never thought about it can love a hotel this much. Especially outdoor shower was amazing.

Toilets can be improved, they are not like the rest of the room. It is a bit old, a bit dirty and zero design.

We loved everything – the design, comfort, staff, and the beach.

The only minor downside was that the hotel frequently hosts weddings (twice during our 3-night stay). This made it a bit inconvenient to use the restaurant, access the beach, and the pool near the reception (though it's not the only pool available).