Holiday Inn Express & Suites Jackson / Pearl Intl Airport by IHG

The room was spacious and the bed was comfortable. The staff was friendly and helpful.

This hotel has recently been updated and it really shows. Great staff and facilities.

Vary good

Very good and safe atmosphere.

Everything

Great breakfast. Comfortable beds.

The hotel staff were outstanding throughout our stay. When we first entered our room, I nearly asked for a refund: the shower walls still had hair on them, and the tub showed visible dirt rings. Although the rest of the room was spotless, my wife and I had just completed an eleven-hour drive, and we shouldn’t have needed to clean the bathroom ourselves. Fortunately, I always travel with basic cleaning supplies, so I quickly wiped everything down so she could relax. We had a second room for our sister-in-law, and the second one was perfect. As we were leaving, the housekeeping team introduced themselves and began cleaning the room next door. Watching them work, I could see how thorough they were, so I’m confident our first bathroom issue was just an isolated mistake.

Check in was quick and check out was also. Breakfast was delicious.

Our stay was fine, it was a halfway point for us. I felt misled, though, because I called the hotel the week prior to ask about the possibility of adjoining rooms, and was told they didn’t have any, but that our two rooms would be on the same floor. When we arrived, they were not on the same floor, and we discovered one of our rooms had an adjoining room, so whoever we spoke with wasn’t truthful. The kids loved the pool. It’s close to a lot of food options.

It was a great trip and will stay again!