The St. Regis Sanya Yalong Bay Resort

The structure is beatiful, there is a lot of green, trees, flowers, all well maintained.

The staff are very kind and make their best effort, but they obviously need training, they lack very basic training skill and in particular hygiene standards to follow. The cleaning of the "beach area" with sunbeds was poorly done, several pieces of garbage could be seen around. The food at the buffet was acceptable, but I would expect better quality in a 5 star hotel. Waiting time, after ordering food a la carte in the hotel restaurants was extremly long most of time. The light in the walking closet was defective, they repaired it 3 times, finally we gave up, it was on the whole night.

The breakfast was amazing! The balcony view was stunning! It was quiet and peaceful. The rooms were glorious. The butler we were assigned was very good at his job. The main area of the hotel was very well maintained. The gym facilities were more than enough to get a solid workout in. The staff were friendly. You can even order food delivery if you want to save some money. They also offer onsite PCR testing which was very handy indeed. The room itself was spacious, comfortable, clean and a delight with a free minibar included in the price.

Minor criticism but the back part of the hotel seems a little more rundown (dusty, peeling paint, a smashed barrier) than the fantastically maintained very 5 star looking front part. A lick of paint wouldn’t go amiss to maintain the high standard but as our room was not located there, it wasn’t an eyesore and it didn’t impact the wonderful experience we had overall.

The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.

Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.

The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.

이번 하이난 세인트레지스 산야는 모든 면에서 아주 만족스러운 여행이었습니다^^

Very enjoyable

The whole room area is excellent and balcony view is very enjoy

Very nice hotel and fantastic experience.Thanks very much

酒店服务态度非常好，很喜欢！