Blu Galapagos Sustainable Waterfront Lodge

Excellent hotel. Beautiful location. Exceptional staff. Highly recommend.

Staff were exceptional. Location superb.

Breakfast. Average at best.

Beautiful location, friendly staff, loved our room, restaurant on site serves good food and has a beautiful view of the bay

We had a good stay, nice rooms, accommodating, nice to be on the sea which great views. It was very comfortable. The restaurant attached is really nice and it was a real bonus they let us into our room early given it was available and we arrived early.

We had a couple of things we felt weren’t great about the property. Firstly, our other hotels on Galapagos were really helpful with pointing us towards trusted providers for tours and we found Blu Galapagos were really reluctant. They even had a sign up advertising last minute tours but when we asked they took the sign down. They said they’d look into it for us as we’d asked about the sign, and would come to our room to update us, but they never got back to us. When we asked again the next day they gave us some individual WhatsApps for people on the island but most didn’t reply. The restaurant within the hotel isn’t affiliated to the hotel, the food there is amazing but they don’t do breakfast, which wasn’t so great as it was all served outside on hot trays from another restaurant given they don’t have a kitchen. The shower goes from boiling hot to freezing cold which was particularly not great after being in the cold ocean all day. The walk from the pier is about 15 minutes, not too bad but probably one of the further hotels in town.

Very good property, Yelena went the extra mile preparing a birthday surprise. The experience was fantastic. All the staff very friendly. Daniel from the restaurant went the extra mile with the presentation of the menu. Housekeeping was great.

Amazing hotel in a great location

The location of the property is excellent, and the staff was friendly and welcoming. The restaurant downstairs was fantastic, and the place felt clean and well-kept.

However, we booked a junior suite expecting a balcony with an ocean view, as shown in the photos, but this wasn’t the case. Instead, the room had just one small window that partially faced the ocean. The biggest disappointment was that we didn’t have hot water for the entire 5 days of our stay, despite being told it was fixed on day 4. This was a major inconvenience for us.

Issues with sewage. Nit allowed yo flush the TP. In warmer weather the toilet would stink. Running water not suitable for drinking nor washing teeth. Need to use the water from a canister. The restaurant is not part of the hotel AL MAR is very good and very accommodation .