Patong Bay Residence

The amenities clearly state for this hotel the kitchenette area has "Cookware, dishware and utensils" in the room, but there are NONE!!! I took this up with reception and got absolutely no where, just fobbed off with pathetic excuses. Apparently none of the rooms have Cookware, dishware and utensils in them but they just don't care. I then took my issue up with Hotels.com (who were very professional) where I booked and they also got nowhere with the hotel. I was going to cook a meal for friends on my stay here but it was made impossible by miss-leading hotel information. Even 2 weeks on from my complaint this is still clearly offered on their listing. I then took a close look at the rest of this hotel and made the following observations.....the breakfast was just basic food, the supposed hot dishes were always lukewarm, the food was of the lowest tasteless quality, no fresh breads, rolls, pastries, croissant, pastries, cakes, yoghurt, just 2 fresh fruit choices, often no coffee, no choice of cooked egg, no tablecloths or linen serviettes, no food description labels on self serve dishes, basic toliteries and cheap toilet paper. This is NOT what I am used to in so say 4* hotels, more 2*! I will admit the this is a beautiful new building but the management CLEARLY are running it on a shoestring budget and we are paying 4* prices. Please DONT BOOK AT THIS POORLY MANAGED, UNTRUSTWORTHY HOTEL

A Very Bad Experience with the hotel! Firstly I ask for a late check out but they are unable to give and we were charged an extra of 1050 baht for an extra 3 hrs. I do not have such an issue with other hotels for a late check out. Secondly, they wanted us to pay a dirty floor mat which they have gave us a stained floor mat instead. Thirdly, they do not allow us to take away their bed room slippers and wanted to charge us money as well if we are unable to return the bedroom slippers. This is my first time in my life that i have experience this. And they should have put a notice on their recep desk or rooms to inform guest of such rules. Lastly, breakfast was not up to standard too. Never will i come back to stay in this hotel again. Im sure there are many better quality, service and standard in other hotels in Phuket.

I asked several times for an iron and board, and deaf ears. No one could fine one, one time I believe they forgot and so on. Secondly, could not get a change of towels. As someone who lives in a freezing tundra, the heat of Thailand was unbearable at times, which let me to take a shower, up to 3 times a day, and staff refused to give me a new set of towels for the morning when I used the ones they gave when the room was cleaned. One huge problem, was that there is no such thing as a queen or king bed, what ever it was, it was just two single beds joined in the middle, kept falling through the crack in the middle. But I mean for a cheap 3 start hotel, suppose I really can’t conplain much. Expected.

The hotel is new so it's very clean. However, showers do not drain. We had 2 rooms, one on the 2nd floor and the other on the 3rd. Breakfast is very basic, not suitable for a long stay as some days we couldn't even eat it except for the fruit. Staff are friendly and helpful.

Checked in and had problems with the room straight away, aircon not working, 2 single beds, balcony door wouldnt close properly, and no chairs on balcony. Rang reception about these issues in the room and her reply was it's not her problem and hung up. I went down to reception to ask for a refund as I no longer wanted to stay in this hotel due to issues in the room and the manners of staff. They didnt try to resolve this issue as they said I couldn't have a refund even though I had paid cash upfront about 20 mins prior to this. We left this hotel and checked into another even though we lost out on money

This property was very nice! Very cleanly and the staff was very helpful. They give you free water everyday which is a nice touch. However, it was not as close to the beach as we thought it would be. It also is in a very noisy area so be aware of that as well when booking if that will be an issue for you!

Very helpful with planning a tour and transportation.

nice hotel new, very nice staff, room size good and clean