JW Marriott El Convento Cusco

better than I had expected.

地理位置绝佳，走到武器广场只需要几分钟。酒店服务人员非常热情，如果有高反，可以随时让工作人员到房间来给吸氧（免费）。我们住了一个晚上后把大件行李寄存在酒店前台去了马丘比丘，回来后继续住二晚，我们的行李已经在房间里等我们了，非常宾至如归的感觉。另外务必尝试下酒店赠送的皮斯卡酒，酒店餐厅的晚餐也非常值得品尝，非常好吃并且食材新鲜的秘鲁菜！

我们住的二楼房间窗外有遮挡，房间内光线太暗了，不太舒服。

wir buchten das Zimmer mit Terrasse zum Innenhof, leider wurden genau über unserem Zimmer Dachdecker Arbeiten alle 4 Tage auch in der Mittagszeit durchgeführt.

Thé service is absolutely stunning. All the staffs that we encountered were thoughtful, friendly and helpful!! The location itself is incredible. Room facilities and breakfast, even the panchitas were flawlessly cute!!!!

None!

Freundlichkeit des Personals Zimmerservice, Lobby, Restaurant

Lichtverhältnisse im Zimmer, vis a vis

Hotel had a great location, but was not comparable to other hotels carrying the JW brand. No gym, no executive lounge, pool was closed, bar area was not comfortable. For the price you are paying, the room was extremely small. As a Marriott titanium member, I was unimpressed with the service for my 5 nights at this hotel.

Our stay at the JW Marriott Cusco was absolutely incredible, and the experience was made unforgettable because of the exceptional staff. A very special thank you to Jesus, who worked the night shift during our stay. We had a stressful transportation issue with a pickup that could have easily ruined our evening. Jesus handled the situation smoothly, calmly, and professionally. He resolved everything quickly and treated our family with such kindness and care. In what could have been a terrible situation, he completely turned it around and made us feel supported and valued. Another standout was Enrique, who welcomed us upon arrival. He couldn’t have been more amazing. He greeted our daughters with thoughtful presents and made them feel so special from the moment we walked in. Even now, the girls still talk about him! Enrique was always warm and welcoming every time we entered the hotel, assisted us with any concerns, and gave us fantastic recommendations for activities during our downtime. His genuine hospitality made a lasting impression on our entire family. We will absolutely be back — purely because of the outstanding service from Jesus and Enrique. They truly represent what hospitality should feel like.

La atención tan cálida de las personas, a todo nivel, la prontitud y diligencia para resolver dudas o problemas fue excepcional. Los detalles en las habitaciones y el máximo cuidado para tener limpia y lista la habitación. Incluso buscar la temperatura perfecta para cada momento. El desayuno bufete me sorprendió mucho, en calidad, cantidad,, variedad y sabor. Todo delicioso

Nada. Lo único que no pedí fue una almohada diferente, algo más consistente para mi cuello. No me molestó tanto pero es lo único que mejoraría.