Haad Yao Bay View Resort and Spa

The hotel was situated in a lovely bay and had a few other restaurants close by as well as a few shops. We stayed in one of the superior rooms with a sea view and balcony. We did have to be asked to move rooms as this was not what we were allocated on arrival. Breakfast was included which was ok and well supplied. The rooms are nice and clean but the hotel is situated on a hill which means there are a number of steep hills and steps to negotiate - not easy with a baby buggy but still manageable. The only negative aspect was very bad staff. They gave you the impression you were bothering them when asking for simple services such as changing the bedding after baby got sick (which only happened 4 hours later!) or when asking for beach towels. There was only 1 cot for the whole hotel so one of the babies in the group did not have a safe place to sleep. Again, the staff came across as annoyed by being asked to make a plan for where the baby could sleep which ended up being on a thin mattress on the floor even though the booking was made many months before this, giving the hotel ample time to source another cot. The only positive comment I can make on any of the staff was that the restaurant staff were very friendly and attentative.

My husband and I stayed for one week. Wish we would have booked it for longer. The staff are excellent, in such a short time they knew us so well, always smiling, helpful, going out of their way to get us little things. Food was always delicious, great breakfast buffet. Love the atmosphere, pool was wonderful. The only down side to the hotel was in our room we had only one outlet to plug our things in. Very inconvenient when you have a phone, laptop, razor and iPad to keep charged. But we managed. Also best to rent scooters to get around the island. Easy to navigate, as the island is not too big.

Great location on the beach at the top of haad yao. Perfect for strolling along to the various bars. Quiet time of year which was perfect for us, imagine it gets a lot busier in the high season though. Staff were friendly and the standard of the room in terms of cleanliness was first rate. 7th hotel i've stayed at in Thailand and by far the best on that front. Would stay again

We paid for WIFI but did not get it. Food was repetitive. Swimmingpool not clean. Overall too much money for too little.

WIFI not provided in room, but being paid for. Pool not clean. Food repetitive.

Pretty good except for the construction noise going on at the building next door.

Friendly staffs and services

Great overall experience, somewhat secluded area where hotel is, I stayed for a week, I'll be staying there again next year for sure. It's nice how it's kinda in the area on the Island where it's off on it's own, away from crowds and such.

Awesome hotel provides transportation to and from the full moon party! Amazing view of the sunset.

Great location, on the end of a quiet beach. Pool is great with waterfall, can drink beers & cocktails in pool. Free breakfast was great. Sunbeds on edge overlooking entire beach. Rooms smallish but all you need. Our aircon leaked heaps of water twice, luckily not onto any of our stuff. Free water daily. Would definitely stay again