Four Seasons Hotel Guangzhou

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Rooms are absolutely stunning and clean .loved the turn down service and how room service was quickly delivered

Nothing

This was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations. However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances. I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest. Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out. Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience. I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up. The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.

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