Cinnamon Bentota Beach – Signature Selection

The resort was good and enjoyed the stay overall. Nice view of the sea. But service was not up to mark. The operator will not respond promptly. House keeping took long time to provide service. On some days even water bottles were not available and we had to ask for. Food was okay.

Beautiful destination - lovely appointed rooms with beautiful hotel amenities and pools

Trevlig personal, brister i rummet med störiga ljud. Fint hotell, jobbigt med folk som tar solstolar redan kl 06 på morgonen.

フレンドリーなスタッフの方々のあたたかなおもてなしにより、とても快適に過ごせました。

Outstanding property. Excellent service. Great food.

The stay was great and staff was very helpful especially Dillum and they were considerate as we had two elderly ladies with us

Very quiet and safe place. Lots of options for food. Prices are to the little expensive side, especially in the bar. Beach is not very clean.

Well designed buildings and particularly beautiful and large bar area. The room (luxury seafront) was spacious and well furnished, with the housekeeping team providing a great service. A few niggles regarding other service levels and amenities, though (given that it’s a 5 star hotel): - No regular drinks waiter service at the beach - No regular drinks waiter service around the pool areas - We asked a pool bar man who happened to be passing by our loungers if he would bring us the drinks menu, he said ‘yes’ and that was the last we saw of him - Once phoned front desk from the room but it just kept on ringing with no answer The spa was superb, even though the prices are the same as in the UK. Generally, the prices of food and drink are very high which probably explains why the main bar and restaurants were pitifully empty every night we were there.

The hotel was fantastic. The wee gift they gave my son was a lovely gesture and very much appreciated. The only small problems was that we didn't sleep very well due to the noise of the trains from early in the morning. Perhaps ask for a room at the other side of the hotel to avoid this. would possibly have liked if the staff in the dining hall had explained where everything was as it's such a vast area. Although they were very busy so that may explain why the didn't. overall a wonderful hotel and we actually wanted to stay an extra night.

The room was musky. The room door key wouldn’t work. There was no safe in the room. The quality of the hotel room is less than satisfactory for the price paid.