Atlantis Hostal

The rooms were very cold and we had to struggle with staff to get heaters. They finally accomodated our needs but staff should be a little more comprehensive that the rooms are unlivable at that temperature without a heater.

Hotels.com please be advised that this hotel does not have many of the amenities that they list on your website. They say full breakfast but it's actually continental. There are no bathrobes, there is no down comforter, no egyptian cotton linens, no down duvet, no pillow menu, no blackout drapes, no sleep number bed, no rainfall showerhead, no phone in the room, no free bottled water, no iPod or MP3 docking station, etc. The rooms get very cold in the winter and they need to be aware of that in order to have enough heaters for their guests.

The Atlantis Hostal offered a fair breakfast that included coffee, tea, bread and jam. The location is in San Blas, but a little off the beaten path. It's a bit of a hike to the Plaza de Armas, probably about 20 minutes or more. Although, the restaurants in San Blas offer more affordable options for eating.

When we arrived at this hotel they told us they were overbooked (I had booked through Expedia in March!) and told us they have a room for us in their sister hotel and told us to take a cab. Didn't offer to pay for it or take us there!!! After 12 hours of travel that didn't make me happy. Their sister hotel was awful as well- no heat and very uncomfortable rooms.

Our stay at Atlantis was pretty basic, no frills. Breakfast could have been better for the price of the room as it was just bread, some ham and cheese, yogurt, and juice. Laundry service is available, but it is more expensive than doing it outside the hostel. We did have an issue when we returned to the hostel after our trip to Machu Picchu. We came back too late to catch a night bus out of Cusco so we booked a room last minute on Hotels.com. However, when we arrived, they said they were completely booked and there was a discrepancy with the website. They offered to put us up in another hostel, but we had to pay $10 extra. In my opinion, they should have paid for that themselves since it wasn't my mistake that the website still listed available rooms. But it was late and I didn't want to argue because the receptionist didn't speak English very well. Overall, it was an average stay and I wouldn't stay again for the price and lack of amenities.

Spent two night at Atlantis and it was not a horrible experience but okay not great. If you have the breakfast plan paid in your room bundle, just remember to eat at the time they say or they will still charge you even though it was included. Also note there is no heat in the rooms it was so cold. Later noticed posting that they charge extra for a space heater a night, which wasnt mentioned in the deal when purchased. At least the water is hot and the room is clean. It does have a great view of the surrounding homes. If you have a room on the top floor the wifi is very iffy and you have to move around to find a good spot aka outside your room.

Friendly staff, good value when on sale. Good location away from the action of the plaza. Hot water. Breakfast could be better. Would recommend to a friend.

The man at the front desk couldn't find our reservation even after providing him with the confirmation email. When we got to the room we found, not only did the sheets smell really bad but there was no hot water nor promised wifi in our room. The only redeeming factor for this hotel was the breakfast the next morning.

Ecellent value for the price. Hot water most of the time. Best to shower early. Rooms a little cold bit they provide plenty of warm blankets. Staff is very friendly. Close to the historical district of Cusco. 10 min walk.

I thought I lost my sunglass and some money somewhere in Cusco. But I found that I left it in the this hotel. 2days later after the trip to Macchupichu I came back to this hotel to see if they have it. And they actually kept my stuff and money and waited till I come back. Thank God. Frontdesk staff are very welcoming speaks relatively good English.