PJ Princess Regency

Terrible.. requested additional key. Refused. AC didnt work. Informed. They couldnt do. Only air coming. No cold air. Always money oriented. Try to charge the money maximum. Paid for the meals separately. Still charged again. Double paid.

Friendly team of staff led by Andrew who went out of his way to be provide any assistance we needed. More information needs to be provided during the check-in process about the hotel policies on hot water, cleaning and facilities timings to avoid misunderstandings. The restaurant manager was most helpful and the food served was freshly made and tasty. There were some flys in the restaurant which could have been avoided by plugging in an insect repellent. The bed was comfortable and the room was a good size. The gym was disappointing as all the cardio equipment did not work and was not cleaned regularly. The massages at the Spa were excellent and the swimming pool was clean.

Overrated Rooms. "Expedia charged a high rate and the photos did not accurately represent the original view."

Staff very good, WiFi kept needing fresh log in, TV didn't work, I got told off for taking room towel to pool, some option on menu not available.

Not the greatest but for one night was good, and comfy.

Rooms are roomy and clean. Ac not working properly called reception 3 times no solid answer and resolution. Wifi Sucks speed on kbps. This is 2019. We had very uncomfortable night because of poor as temperature was 35 plus.

Nothing was too much trouble for the staff, particularly for Sandrima and Vishnu. sandrima's local knowledge was really helpful and we could not fault the immaculate hotel or friendly staff

Nice hotel with small pool and good staff. Be prepared to pay more than usual (for India) at restaurant and for 10 mins auto ride then ferry to fort Cochin.

The hotel itself was reasonable, and the front desk staff were helpful. However, the whole experience was brought down by the restaurant staff. Endless delays and confusion let to a very frustrating experience. Tired and hungry travelers (with children) do not want to wait for more than an hour for their meal to arrive, and in the wrong order. We truly tried our best to not be bothered by it, but it was not anywhere near acceptable.

The staff are very sweet and nice. The place is quite clean and they took good care of us. The challenge here is of you’re expecting a pool where you can really hang out and spend some time, this is not the place. There are very few lounge chairs and no service at the pool. The only other challenge was the bed was too soft for us. Overall it’s a good place.